Hyatt Place Virginia Beach/Oceanfront

My stay at the Hyatt was quite pleasant. The direct access to the beach is a major plus. We came to relax and we were able to do just that!

We arrived today, 7/22, and will be staying until Friday. The hotel is quite nice and the staff has been very accommodating. We like having quick and easy access to the beach and nearby shops/restaurants. One of the housekeepers was very KIND and went out of her way to help my sister. Bree was especially FRIENDLY and LISTENED to our concerns regarding valet. Sooooo, this is for the valet MANAGER. Your valet employees need to 1. Get off their phones. One of the young men NEVER looked up from his phone until my daughter, who was sitting in the backseat, rolled down her window and said “Excuse me, can you help us.” He still moved at the speed of SLOTH! 2. Greet your guests! You know, smile and pretend that you LIKE your job! 3. Open their doors. This probably takes 2.5 seconds. Like Nike says, JUST DO IT! 4. Offer to help unload suitcases. 5. Offer to grab a luggage cart. Don’t just look though the window like you’ve spotted a ship at sea and say, “Yes, here come some carts!”, and then proceed to stand there while the GUEST goes to get said cart. Really?! I’m going to estimate that you were about 15 steps away from the carts. Just go get the dang cart! 6. Offer to UNLOAD a walker. For the love of all things holy, PLEASE offer to unload a walker. 7. Ask if there is ANYTHING else you can help with. Remember, YOU represent this hotel! YOU are the first employees that guests encounter. Make it MEMORABLE! The manager’s excuse is that this is not a “full service valet”. Huh?! What?! Are you kidding?! What is this foolishness?! I don’t think Neptune or the other Gods would approve. Maybe you need to have a flashing NEON sign stating this ridiculous mindset. Again and louder for those in the back, YOUR employees are the FIRST impression of this hotel. Make it a Good one! We are not staying at a Motel 6 although they WILL leave the lights on for you! On our last trip to your lovely city, we stayed at the Marriott down the street and the valet service was EXCELLENT. Heck, we had better valet service when we went out to eat tonight. I’m a high school teacher and seeing the lack of RESPECT, the lack of BASIC social skills, and the complete lack of MATURITY in these young men nearly sent me into a blind rage. I’m guessing there’s a MINIMUM age to work in Virginia and it is NOT 12! Oh, and the BEST PART…wait for it……it happened twice in one day! We saw a man who looked to be 120 unloading his own cart and pushing it with great difficulty to the lobby. REALLY?!! A little kindness goes a LONG way and will be REMEMBERED. These young men (I use the word men loosely) did NOT change their behavior after it was brought to their attention! This would NOT fly in my classroom! Do better! Be better! Oh, and I can almost GUARANTEE that your tips will increase tenfold! Hotel=5 stars Valet= -25 stars

Great stay! Hotel was clean and the breakfast was wonderful. Steps to the beach and boardwalk. Staff was kind and helpful.