Hilton Garden Inn Virginia Beach Oceanfront

More than expected. The location is convenient,the restaurant and breakfast are both great. Highly recommended.

I am Hilton Honor for more than 10 years, this was the worst experience ever. The hotel has the bad service staffs. I travel around the world and be loyalty and always pick Hilton as the first choice. The service of staffs is the most important reason of my choosing besides of the other things like the room size, location, cleanliness etc. 1. Valet staff at night shift: We had the bad experiences since the first night when we checked in. The valet was not very nice, we parked at the front and while we took our stuffs out from our car & put to the cart, a valet staff came to say to my husband to move the car! He was very impolite. 2. The restaurant: we read the reviews and most people said the restaurant has very good food. Really? Seriously? We order a hamburger and crab cakes with rice. The hamburger meat was gross ! The crab cake was made from Fish, no crab meat, rice was uncooked. Over priced! 3. Breakfast restaurant: You have to pay for your breakfast, it’s not including in your room rate (even yiu pay almost $500 per night!).The breakfast was so simple, just make it looks special by adding the omelette station. All staffs are ok, except the lady at the omelette station. She is not friendly at all. Not smiling or willing to service. 4. The breakfast restaurant : The same lady at the omelette station, probably be the restaurant manager. The morning of the day we had checking out, we came down to the breakfast area and asked them if we could borrow 2 plates to our room and we will return them back, but she said “NO”. We could not bring any plates out from the restaurant! What?!?! I paid for ~$1,000 for 2 nights, but we couldn’t even borrow the plates to our room for preheat our food in the microwave? 5. The Toilet : After we flushed, no water coming out to filling up. We have to open it and fixing it every time we use.

We took this trip with our 8-month-old son. It was his first trip to a beach. We had a fantastic time. Ronnie and the valet parking staff greeted us at the door with a smile and helped us get a cart. They took great care of our car after we unloaded. It was a great 4 days. We did not have to drive anywhere. Everything that we needed was convenient to us. Our son enjoyed the beach! Lager Head restaurant had great burgers! We thought the location of the hotel was perfect. All of the hotel staff were friendly and helpful. We are looking forward to our next stay at this Hilton Garden Inn!