Holiday Inn & Suites Virginia Beach - North Beach

Location was good. Facilities were decent. The entire place is due for a remodel. The room furniture was definitely getting pretty worn. The hotel was very busy, but the areas around the pool were routinely very dirty, despite the constant presence of the pool attendant.

No real complaints . Will stay here again with the kids, pools were awesome!

Nice pool areas and right on beach

I will start off by saying I hate to leave a negative/1star review. I work with customers daily and I understand how important reviews are. I booked my 2 night stay, 2 weeks before arriving at the hotel. After the reservation from Trip.com I called the Hotel to make sure it went through. This time they actually answered the phone and told me everything was good and although I had the card on file I reserved with I could pay cash upon arrival. Fast forward we put the kids in the car and drove from Ohio to Virginia Beach Along the way I attempted to call the so called Hotel 3 times, just kept ringing. Huge red flag but we were still all very excited for our stay. I had my voucher from Trip.com and handed it to my wife, she went to check us in. Here is where the nightmare began. She was informed that there was an issue with my card and our room was sold to somebody else. They claimed they had no way to get ahold of us with the issue before reselling our reservation because they couldn’t find a number. Mind you in reserving they had my cell, email and card number. Anthony I believe his name was showed my wife an empty room but then said he couldn’t give it to us. By this point I came in to see what was going on, when they told me what happened and that I had no reservation for my family I got very upset. Was not belligerent but told them that I had tried to call 3 times that day to make sure everything was ready to go and they refused to answer the phone. His response was they were busy it’s Memorial Day weekend. Yes I understand they are busy but 3 separate times I tried calling, they are in the hospitality business answering phones is kind of standard procedure. I then asked for another supervisor and Anthony said he was the only one in charge and nobody else could help us. It gets better then Anthony said he called another Hotel and got us a room. We asked for the phone number and exactly who to talk to. So at this point my radar is up, we called the other Hotel and talked to a Kevin. Kevin has no idea who we were and never talked to an Anthony at the other Hotel. Was Anthony at Holiday Inn pranking his rival hotel at my family’s expense? Or was he just trying to get us out of his Hotels lobby? I guess we will never know. One thing to be sure is this particular Holiday Inn doesn’t give a rip about their customers and has no problem with putting a family of 4 right out on the curb. Most likely as soon as the card on file had an issue they canceled my reservation and resold it to somebody for much more money. They never attempted to call me or answer my calls because they simply did not want or care to. I take my family on many fun road trips have never ran into anything like this. My family and I will definitely stay clear of this Holiday Inn and Trip.com for now on. Sent from my iPhone