Roving49138371223
August 20, 2024
We checked into the hotel for the weekend expecting great things. Sadly, our experience did not come close to living up to our expectations. On a positive note, the hotel is in an outstanding location adjacent to the Neptune statue on the boardwalk. The Catch 31 restaurant in the hotel is also absolutely outstanding with top notch food and service all-around. The rooms are a bit dated but are decently size and have incredible views. Parking is charged daily but at least is convenient via an attached garage. The negatives are almost too numerous to list. As other reviewers have noted, the elevators are small and long lines frequently form to use them. We waited in line on a Saturday night for almost 15 minutes to get on the elevator with our two-year-old daughter and had similar waits other times. In fact, this is perhaps the only hotel I have EVER stayed in where they post "slow elevator" times on each floor to encourage you not to use it at peak times. Seriously? How about just fixing your elevator situation? If Vegas resorts can figure it out, so can you. Begging your guests to avoid using the lifts at "peak usage" times is just pathetic. Housekeeping never came to our room. Not once for a three-night stay. When my wife called to complain the desk manager actually stated that the hotel considered housekeeping to be an "optional" service that they were not obligated to provide to their guests. Not even for advanced tier Hilton Honors members. Lol. The rooftop pool does have stunning views, but it was kind of ruined by drunken guests, each with their own competing boomboxes (explicitly prohibited by posted pool rules but of course totally unenforced) ruining the experience for everyone else. This might be fine in the evening but not in the middle of the day mixed in with families trying to enjoy the day poolside with their kids. Speaking of the evening, DO NOT BOOK A ROOM ON FLOORS 17-20. You WILL hear and feel the bass from the rooftop nightclub adjacent to the pool, and you will hear and feel it until 2am in the morning. And yes, they absolutely charge more for these rooms, especially those with an ocean view. Hilton can do better and DOES do better at most of their properties which leads us to think that this is a local management issue. Whatever the cause is, this place has some major issues when you consider its already high price point.