Verified traveler
July 16, 2022
Never again
Room was expected for the price. My issue was that we were given a smoking room. While waiting to check-in, we overhead the clerk saying there were no non-smoking rooms available, therefore we didn't ask to change rooms. Seeing that it was a non-refundable room we decided to stay. That decision turned out to be a big mistake, as I didn't know how it would affect my allergies. I felt very ill, which lasted for 3 days. We should have been informed at check-in if they weren't able to fulfill the room preference, and should have been given the option of a refund. I booked the room online, and they should have sent an email confirming whether the change was suitable or not.