Sonesta Select Atlanta Cumberland Galleria Ballpark

The room had a loud smoke smell that came even through the vents. I'm not sure how it did, but it did. It was not **** either, it was definitely something more sinister. I would not recommend staying here with children.

This is my fourth time staying in this hotel. I have typically found the front desk clerks to be fairly inhospitable, something not expected in a hospitality industry. The rooms themselves are ok and the hotel is well located. I stay here specifically because there is a swimming pool; however, wanting to go for a swim this Thanksgiving morning, I find the pool is closed for the day and the front desk doesn’t have the key. By the way, if you stay here, you will be charged $12 a day for parking.

I stayed at this hotel and found hairs on the bathtub wall on the check-out day. My hair color is orange, and the hairs on the wall was long blond and a short black. I attached the pictures I took right before checking out after having been grossed out. If I have known there were hairs stuck on the wall, I would have never stayed at this hotel. At least I would have mentioned it immediately, but unfortunately I am not someone who checked the bathtub and its wall that were covered by a shower curtain unless I need to use the bathtub, and I did not need to use it until the next morning and there those were! I checked out immediately and contacted the online vendor first where I booked a room and made a payment since the front desk person and the Sonesta Corporate agent told me that is what I should do. The online vendor was going to process refund, but they re-contacted me 2 days later stating the hotel manager refused refund. According to the online vendor, the manager, Ty, said they would not refund because I already stayed there and did not bring it up to the front desk for them to do something about it. I contacted the hotel, and the accounting office person told me she would not process refund because I already stayed there overnight. NOBODY INCLUDING ME would have stayed there if known there were hairs covered and hidden by a shower curtain. She asked me to send her an email with pictures and maybe would process partial refund, so I sent her an email. I also contacted the Sonesta Corporate again, and they emailed me back saying they let the hotel manager know. After over a week later after no response, I finally heard back from the hotel manager stating no refund. I contacted the Sonesta Corporate again, and the agent immediately told me to contact the online vendor I used. So I explained him the situation, and he took a note and informed me he would send it to the hotel manager. I told him the previous agent already did, and the hotel manager refused. The agent said the hotel manager has the final say in all refunds, and the Sonesta Corporate would not do anything about it. He said maybe the manager would change his mind so he would still go ahead and resubmit it. One day later, an agent from the Sonesta Coporate responded stating the hotel manager declied the refund request. I feel so disgusted knowing that I stayed at this filthy hotel wondering since there were hairs on the battub, if the bedding sheets and other things were even cleaned. The floor carpet was damp, and I feel so disgusted about everything. I highly question the cleaniess of this hotel and will never used this hotel or any Sonesta and its affiliated hotels.