Hotel Pacai, Vilnius, a Member of Design Hotels

Fantastic hotel in the center of old town Vilnius. Rooms are on the small side, however they are well appointed. Service is outstanding with friendly and helpful staff. Stayed here 5 nights and was sad to leave. Can’t beat location next to shops, restaurants, and the old Jewish quarter. Would definitely recommend and stay here again.

The facilities of the hotel are excellent. The quality of the food is very good too. My mid par review is based on the staff, primarily the bar/restaurant staff. There’s an air that it’s ok to give sub par service. Two examples include, first night I can’t get into the restaurant although there are maybe 6 tables being served. I then agree to eat in the bar, I order wine and water…wine arrives, no water and 20+ minutes later I’m still waiting to put my order in. I went to the restaurant again and asked why couldn’t I get a table, for some reason that works although am told it might take a while to receive my food (?). My meal came within appropriate timing and was delicious. Why did I have to deal with all this nonsense to start off my stay? Second situation included not being able to eat lunch on the outdoor patio although there had to be 8+ tables available. I then went to the bar, ordered a €30 burger. I took a quick peak outside and a table where prior guests were sitting is available, I asked can I move outside and was told yes. Next thing I know I’m being told while sitting at the table that it’s reserved….embarrassing situation and move back inside. I finally decided to write this review as there are 3 children jumping up and down on the sofas, hitting each other with the seat cushions and are so animated that everyone is shaking their heads….this is not a place where I want to spend €30 for a burger. The staff is observing this situation and could care less that their guests are being impacted in what they probably consider is a “high end” environment. I’m trying to figure out why I chose Hotel Pacai as the overall experience has definitely not met expectations Hopefully they can figure it out moving forward for others.