Hampton Inn & Suites St. Augustine-Vilano Beach

Our recent four-night stay was highly enjoyable. Brooke, at the front desk, provided exceptional service, ensuring that my husband and I were well-accommodated throughout our vacation. The complimentary daily breakfast, available until 10 a.m., was a convenient amenity. The pool and patio areas were consistently maintained to a high standard of cleanliness. Furthermore, the hotel's proximity to the beach allows for easy access, with beach chair and umbrella rentals available for added convenience. The accommodations were generously sized, impeccably maintained, and provided a high level of comfort, with the added convenience of a wet bar in our room. Our primary concern stemmed from an instance where housekeeping services were not rendered on one day of our stay, despite explicit instructions and notification to the front desk, we also removed the "do not disturb" sign off the door. Upon our return that evening, the room had not been serviced. We promptly informed Brooke at the front desk, who promptly arranged for trash removal and fresh towels. Furthermore, the shower gel dispenser remained unfilled throughout our stay, even after the empty container was discarded. Additionally, we had to request a replacement roll of toilet paper from the front desk, as housekeeping had not provided an extra roll. It is recommended that housekeeping personnel enhance their attention to detail. We suggest a refresher course for housekeeping staff, emphasizing the essential aspects of room refreshing to proactively address guest needs. Despite these annoying issues, our overall experience at the hotel was highly positive. We anticipate returning to this establishment during future visits to Vilano Beach. We highly recommend this hotel.

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