Guest User
October 22, 2024
Our stay at the Domes Lake hotel in the Algarve was a complete disaster from start to finish. When we arrived, our room wasn't ready, and when we finally got access, it was dirty and clearly not prepared. Never seen a room so dirty like that one, the water in the Jaccuzzi smelt like urine. We didn't receive our luggage for a long time, leaving us stranded without our belongings. The hotel manager was unprofessional and incompetent—after promising us a better room and waiting for a long time, we ended up in the room type...and it was dirty again. They had to do another cleaning. Our whole day was destroyed by the hotel and ultimately, we were downgraded to a room without jacuzzi. Never seen anything like that. The experience went from bad to worse. We found insects in our food, and to top it off, one of the waiters actually burped in my face during breakfast. The rooms were never properly cleaned throughout our stay, and the staff consistently ignored us, making us wait excessively for scheduled activities. It's clear that the hotel doesn’t respect its guests or their time. For the price and the reputation, this was an absolute disappointment. I wouldn't recommend Domes Lake to anyone looking for a quality stay.orst experiences which I as