The Yeatman Reviews

Perhaps our expectations were too high--a good friend had praised the Yeatman so we were very excited when we were dropped off at the beautiful entrance to the hotel. The view is amazing and possibly worth the price of a stay, but the service and room condition was not up to expectations. A call to the front desk and a visit to the front desk to inquire about when we could expect our bags to be delivered to the room did not produce any bags. A little over an hour after check-in our bags finally arrived with the bellman stating "My colleague forgot to deliver them". Friends traveling with us received their bags promptly. The room is showing some wear and tear and could use a refresh. We dined off-site and when we returned to our room after 10:00 pm housekeeping had forgotten our turn-down service. Certainly I am capable of turning down my own bed, but in a highly rated place like the Yeatman this was disappointing. The breakfast buffet was underwhelming, and service wasn't sharp and crisp: Strawberry jam bowl was empty. I politely notified a waiter and asked if he could bring some jam to the table. 30 minutes later I noticed that the jam on the table had been replenished. Another miss for such a highly rated hotel. The last morning the air-conditioning unit began leaking onto my suitcase (fortunately I had already closed my suitcase). When I looked for the source of the water dripping I noticed some damage on the ceiling around the AC unit making it obvious that this was not the first time it has happened. Go for the view of Porto--it's magnificent, but don't set your expectations on a 5* experience.