Souphattra Heritage Vientiane

First of all, let me say the conclusion: it is very bad, so bad that Ctrip should remove it from the shelves. The reason why I chose this hotel is very simple: 1. It ranks first in the Ctrip luxury hotel rankings, and I believe in the Ctrip platform; 2. The room price is much higher than other hotels, and I believe in the power of price screening. But from the first day to the second day, from hardware to service, I was a little more disappointed each time. Safety: As a five-star hotel, there is no security guard. There is only an old man sitting on a plastic stool at the roadside food stall at the gate; the room door lock has no anti-theft buckle and safety chain, and anyone can easily swipe the room card to come in at night; there is no anti-slip mat in the bathroom, and it is very easy to slip on the tiles; Space: The room is very small, and you can only lie on the bed after entering the room and putting down the box; the hotel lobby is extremely small, about the same size as the economy hotels such as 7 Days Inn ibis or even smaller; the swimming pool is also very small, and it is pitch black and you can't swim at night without turning on the lights; there is no elevator, if you don't live on the first floor, you can only take the stairs, and the luggage can only be carried up and down. Service: After reporting these situations to Ctrip, the hotel agreed to change to a slightly larger room, but no one came to apologize or make other compensation from beginning to end, and there was no routine operation of a five-star hotel. Instead, because we reported the situation to Ctrip and changed the room, they were angry and asked us to take the durian out of the room. If the hotel has a clear sign saying that durian is not allowed, it is understandable, but I asked for a regulation, and the staff could not take it out. Just said that five-star hotels all over the world are like this. I said, are you sure? Which countries have you been to? Others: The welcome fruit was just a few oranges; the room had no windows, only a glass door, but the room was on the first floor, and many people passed by, so it was impossible to breathe; the room was next to the building, and anyone going up and down the stairs could hear it. Advantages: The slippers provided by the hotel are good. Conclusion: The hotel is not a five-star hotel at all, it is just a general three-star standard, and there are very few reviews. I wonder if Ctrip’s ground promotion staff took kickbacks to arrange the recommended position? I didn't stay the second night and left with my luggage. I rebooked the Hilton next door, which had a better location, lower price, better service and bigger rooms.

The hotel environment is very good and the breakfast is delicious. The location is also very convenient. You can walk to the attractions. There are many food options around. It is a few steps away from Vientiane Night Market and there are good cafes nearby.

Convenient location, delicious breakfast, good hotel service

Traveling with family is very comfortable and convenient. It is close to the foreigner street and convenient for eating and drinking.

European resort style, quiet