Park Hyatt Vienna

Nice hotel, well-furnished and warm services, would consider stay here again next time.

This is a solid hotel, and priced accordingly. While one of the more pricey Park Hyatt's around the world, the service is solid, the staff are good and the concierge was a tad sassy, (maybe I misconstrued the intent). That being said, they helped with making changes to restaurant reservations that we had. Bar is solid, reasonably priced, Bollinger is well priced at least. The sore point was that we had late check out due to Globalist until 4PM and staff came in 4 times to try and get us out. Given that the Rosewood opened, that is a new sizable contender at a similarly priced level.

Our stay started off poor and kept getting worse. I have stayed in 15 Park Hyatt hotels and can't recall a single service failure in any of those hotels until our stay in the Park Hyatt Vienna. 1. Checkin was disappointing. The bellhop saw us pull up, but didn't offer help with our bags, which we brought up the staircase ourselves. 2. The check-in agent and manager on duty was unable to provide a room we could stay in for both nights, or provide an extra bed without an additional charge in the king room, something that I haven't encountered in other hotels. However, they promised that they would coordinate a seamless room transfer for us. 3. The hotel promised to send someone up to our room at 930am on Saturday to collect our items to be moved to the new room, but never sent anyone. As it was our Sabbath, we weren't able to call for help, but walked down explained to the front desk that we had food in our room fridge to be moved to the new fridge in the new room. Despite that, the kosher weinershnitzel we purchased on Friday and had in our fridge for our return flight home never made it to the new room and was disposed of. We were unable to replace it as the restaurants were closed, which meant we didn't have any decent kosher food for our long flight home. 4. I was traveling with a large box of kosher croissants and pastries from Paris. It was frozen by the Park Hyatt Paris and the Savoy London without issue, and then brought to Vienna, where I provided it to the agent at check-in, who assured me it would be put into the freezer until checkout. Instead the hotel managed to lose my box of croissants after it had been dragged across Europe, with no explanation. Apparently, a hotel employee must have really wanted those croissants? 5. I called the hotel back 3 times from the taxi to see if the box of pastries was located and could be sent via taxi to the airport, but nobody answered the phone. Yes, the hotel is beautiful and the location can't be beat. However, these incidents would be unacceptable in a lower class hotel, but I expect much more from a Park Hyatt. This was by far my most disappointing Park Hyatt stay and my family was disappointed as well. A miserly 6,000 Hyatt points were offered as compensation for all of this, which didn't even cover the expenses. The hotel asked what they could do for us next time. Frankly after what we went through, I'm not sure why they think there would be a next time?

Absolutely lovely hotel I couldn't fault it. From the staff to the food, everything was a wonderful experience.

This hotel has an excellent location right next to the main shopping intersection of Vienna's old town. It is also very close to two metro stations. The rooms are modern and very well-appointed, with spectacular bathrooms. The front desk, in-room dining, and housekeeping service are excellent. Concierge is alright but not quite as good as one would expect at this price point. Overall this is a great hotel in Vienna, although those who prefer club lounge access may have to look elsewhere.