Guest User
June 9, 2024
Staff: Lovely greeting on arrival, even though we were the last to arrive they were happy to answer all our questions Always greeted us as we came and went for the day No kettles in the room (or none to borrow) but the lovely porters happily brought up little teapots, hot water and cold milk whenever we called down, always with a smile. Room: Wowzers!! We felt extremely lucky, we’d booked an Alberta facing room but got upgraded to the 8th floor with a little outside terrace and double floor room! (Even without this, we’d come back and stay as everything was perfect). We had fresh flower arrangements in the room! Lovely toiletries Lovely bedding It was warm when we stayed and the AC was great The room was immaculately clean. The window nooks out the front are amazing, super views over Albertina and the Opera House. We honestly couldn’t have been more impressed with our stay. It didn’t bother us but just to note that there isn’t a lobby as such, just the restaurant downstairs, so when we collected our luggage upon departure there isn’t anywhere really to sort anything out. Again, not we wouldn’t hesitate to come back but the room cleaner did open our door and then knock, I’d have suggested it was the other way around with a little wait to check if someone replies first. A huge thank you to everyone working there, we had a wonderful stay.