To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.6
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All reviews(120)
Positive reviews(115)
Reviews with photos/video(35)
Convenient location(42)
Easy to get around(32)
Delicious breakfast(30)
Close to train station(30)
Awesome amenities(12)
Great value for money(9)
Quiet & comfortable(5)
Friendly front desk staff(4)
Negative reviews(5)
Chong
Deluxe Room
Stayed in Nov 2024
Couples
2 review
4.7/5
Amazing
Posted on Jan 1, 2025
Great location, near to train station, free laundry in the hotel but depending on luck as it has only 1 washing machine and 1 dryer machine. The only down side is the shower room does not come with a door. Open concept and it is freezing during winter.
Response from Property: Dear Chong,Thank you for your positive feedback regarding our location and amenities. We appreciate your comments about the laundry facilities and understand your concerns about the shower room design. Your insights are valuable to us as we continually strive to enhance our guest experience.Best regards,Zeitgeist Vienna
Yui Sze
Standard Double Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Clean and practical hotel, with abundant lightning. Front desk is also friendly and hospitable !!
They offered us a wonderful lunchbox service, given that we have to catch an early train the day after. The lunch pack is very sustaining and tasty.
Looking forward to stay with Hotel Zeitgeist again and try out their organic breakfast!
Response from Property: Dear Mr Yui Sze,Thank you for your kind words regarding your recent stay at Zeitgeist Vienna. We are delighted to hear that you appreciated our clean accommodations and the hospitable service from our front desk team. It is wonderful to know that you enjoyed the lunchbox service and found it to be sustaining and tasty. We look forward to welcoming you back soon to experience our organic breakfast!Best regards,Zeitgeist Vienna
PIGZQ98
City Room
Stayed in Nov 2024
Couples
20 review
4.7/5
Amazing
Posted on Dec 20, 2024
The hotel is near Wien Hbf, just a walkable distance of around 500m. The room is suitable for me and my boyfriend, even with two large suitcases. Conveniently, there is a Billa supermarket next door where you can grab snacks and drinks. The hotel allowed us to check in early without any surcharge, which was a relief since my flight arrived early in the morning. The only downside is that there’s no kettle and no toothbrush amenities provided.
Response from Property: Dear Guest,Thank you for sharing your positive experience at Zeitgeist Vienna. We are delighted to hear that our location and early check-in policy met your needs during your stay. We appreciate your feedback regarding the absence of a kettle and toothbrush amenities in your room. Please note that while we strive to provide essential comforts, certain amenities may not be standard in all accommodations. Your comments will be taken into consideration as we continuously seek to enhance our guest experience.Best regards,Zeitgeist Team
fx870013329
Standard Double Room
Stayed in Sep 2024
Business travelers
82 review
5.0/5
Outstanding
Posted on Nov 4, 2024
5mins walking from the HBF to the hotel, very convenient and great place to stay.
Response from Property: Dear Guest, Thank you for your positive review! We are delighted to hear that you found our location convenient and enjoyed your stay with us. We look forward to welcoming you back at Zeitgeist Vienna. Best regards, Zeitgeist Vienna
Zoebeansss
City Room
Stayed in Jul 2024
Solo travelers
2 review
4.5/5
Great
Posted on Oct 15, 2024
this hotel is amazing. I had such a good experience here. it is clean, staffs are friendly! really good stay will be back again. The only con is that it is slightly further to central but everything else makes up for it.
Response from Property: Dear Zoebeansss, we are delighted to hear about your amazing experience with us. Your kind words about our cleanliness and friendly staff mean a lot. We appreciate your feedback and look forward to welcoming you back. Kind regards, Your Zeitgeist Vienna Team
Siew Khim
City Room
Stayed in Jul 2024
Couples
16 review
4.7/5
Amazing
Posted on Aug 12, 2024
Pros:
Convenient 5 minutes walk to VIenna train station
Clean and modern
Receptionist very helpful. EVA is very helpful and friendly
The hotel is very econ friendly
Breakfast is very delicious and with good quality
Cons:
The cleaner suddenly came into the room without knocking! Maybe she made a mistake but we were very shocked and scared! Haha
The sauna room is not available during my visit but it’s ok because it’s summer.
Response from Property: Dear Siew Khim,thank you for your detailed feedback. We are delighted to hear that you found our hotel conveniently located, clean, and modern. It's wonderful to know that Eva provided helpful and friendly service. We sincerely apologize for the inconvenience caused by the cleaner entering without knocking. We will address this internally. Sorry that the sauna room was unavailable during your visit, we appreciate your understanding. We look forward to welcoming you back.Best regards,Your Zeitgeist Vienna team
Guest User
Standard Double Room
Stayed in Nov 2024
Other
8 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Its very nice hotel
Response from Property: Dear Guest,Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you found Zeitgeist Vienna to be very nice. Your appreciation motivates our team to continue delivering exceptional service.Best regards,Zeitgeist Vienna
MARTIN
City Room
Stayed in Dec 2024
Couples
13 review
3.5/5
Posted on Jan 5, 2025
5min to Vienna central station. Hotel staff friendly. Downstairs is a restaurant, bar and coffee shop.
The rooms has a nice layout.
BIG MINUS!
The washbasin was NOT cleaned and it even smelled somebody peed IN!! i cleaned it by myself as good as it was possible with soap soap water water.
Marcuslimdw
City Room
Stayed in Nov 2024
Couples
21 review
4.5/5
Great
Posted on Dec 23, 2024
Less than 5 mins walk from Vienna hbf but most attractions are on the other side of the hbf.
Has a billa just outside which is a plus and a sauna and gym. Room lacks amenities like kettle though.
Response from Property: Dear Guest,Thank you for your positive feedback, highlighting our convenient location and facilities. We appreciate your suggestion regarding room amenities and will take it into consideration for future improvements.Best regards,Zeitgeist Team
Anonymous User
Standard Double Room
Stayed in Nov 2024
Couples
6 review
5.0/5
Outstanding
Posted on Dec 23, 2024
Location is great. It’s just beside the central station. We just stayed there for one night. Room is clean and facilities are complete with everything we need.
Response from Property: Dear Guest,Thank you for your kind words regarding our location and facilities. We are pleased to hear that you found your stay comfortable and convenient. We look forward to welcoming you back for another enjoyable experience in the future.Best regards,Zeitgeist Team
Andrew The Great
City Room
Stayed in Sep 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 4, 2024
I am very impressed with this hotel. Very good location if one needs a fast access to the main train station in Vienna. This is also a major hub for busses and city transportation of all kinds. Room was specious and clean, bed was very comfortable. Friendly and helpful receptionists. And the best of all for me - the hotel has a washing machine and dryer which one can use for free. Nice breakfast . I really don’t have anything negative to say about this hotel.
Response from Property: Dear Andrew The Great, we are delighted to hear that you had a wonderful stay at Zeitgeist Vienna! Thank you for highlighting our convenient location, spacious and clean rooms, comfortable beds, friendly receptionists, and complimentary laundry facilities. We are glad you enjoyed our nice breakfast as well. Your kind words mean a lot to us. Should you ever think of anything we can improve on, please do not hesitate to let us know. We look forward to welcoming you back in the future. Kind regards,Your Zeitgeist Vienna Team
Guest User
City Room
Stayed in Jun 2024
Solo travelers
16 review
4.7/5
Amazing
Posted on Jul 31, 2024
Conveniently close to the train station on a quiet street next to a supermarket. Clean and comfortable. The only problem was a smell from the shower drain on my last night.
Response from Property: Dear guest, thanks so much for taking the time to review. It was a pleasure to have you here at Zeitgeist Vienna. Sorry to hear that there was a smell in the shower drain the last night. We will definitely have a look at it and it won't happen again. Hope to welcome you back again soon!Kind regards,Andreas Purtscher, General Manager
Guest User
Standard Double Room
Stayed in Jun 2024
Solo travelers
1 review
1.0/5
Posted on Aug 15, 2024
I had some circumstances that made it impossible for me to visit, so I called them several times in advance, and they understood about my circumstances and said they would allow free cancellation this time and asked me to visit them next time. so i was really appreciated about it. However, the free cancellation did not allowed, and when I checked with the travel agent, they said the hotel did not allow free cancellation. Then why did u said that it would be free cancel for me? They didn't call me back even though I asked them to call me back. I was really disappointed with their service. If they said free cancellation was not possible from the beginning, I would not have expected anything from them.
Response from Property: Dear guest, we sincerely apologize for the confusion regarding the free cancellation policy. We regret the inconvenience caused by the misinformation provided. Rest assured, we will address this internally to prevent any recurrence.Your feedback is valuable to us, and we will strive to improve our communication processes. We hope to have the opportunity to welcome you in the future under better circumstances.Kind regards, Your Zeitgeist Vienna Team
Vitaly Haim
Deluxe Room
Stayed in Dec 2023
Solo travelers
3 review
4.7/5
Amazing
Posted on Jan 3, 2024
Very modern and stylish hotel
Rooms are very comfortable and big.
Beds are also very comfortable.
Sevice is awsome, always smiling to you!
Response from Property: Dear Vitaly,Thank you for your kind words about our modern and stylish hotel. We are delighted to hear that you found our rooms comfortable and our service awesome. We look forward to welcoming you back soon!Kind regards,Your Zeitgeist Vienna Team
Anonymous User
Standard Double Room
Stayed in Jul 2024
Solo travelers
20 review
3.5/5
Posted on Oct 7, 2024
Walking distance less than 10 minutes to main train station.
Response from Property: Dear Guest, thank you for sharing your feedback. We are pleased to hear that our hotel's location was convenient for you. As our hotel is only a 5 minutes walk away from Vienna's main train station and the metro station (U1 Stüdtirolerplatz | Hauptbahnhof and U1 Keplerplatz) it doesn't take our guests much time - only 10 minutes by metro U1 - to reach the most important sights of Vienna. Belvedere and the Botanical Garden are even situated within walking distance. Your satisfaction is our priority. Kind regardsYour Zeitgeist Vienna Team