Victoria Falls Safari Club

Very dated and tired decor. Level of service was average. We constantly had to approach staff for service. They provided no information about the surrounding area. We had 3 rooms booked and my husband asked for a second drink at 6:33 and was told ‘no happy hour is over’ We had only had one drink. The cooked breakfast was terrible my omelette had shell in it. The view is amazing and Boma dinner was fun. I’m sure this place was amazing 10+ years ago but needs an overhaul.

The setting is glorious with wonderful views and very peaceful. Rooms are generously sized and comfortable, although a little outdated. The Spa experience was very good and the inclusive breakfast is excellent. From our Club Room balcony there was direct view in to 6 other room balconies so not as private as expected. The food (apart from breakfast) is nowhere near as good as it should be for the price, relying on overly large portions rather than quality and taste and overly complicated presentation rather than style. Choice is limited and a menu that rarely seems to change, particularly if staying for some time. All of the staff were genuinely very helpful and friendly. Unfortunately, despite the organisation on the surface appearing efficient and calm, underneath it is disorganised chaos. For one entire evening there was one person dealing with reception and the restaurant. Constant reminders of requests are needed to ensure anything gets actioned. I tried for 2 days to get accurate information on the safaris available but failed miserably. More front of house staff are required to ensure that service reaches a desired and acceptable standard. Furthermore, where are the senior management? They should be visible and interacting with guests on a daily basis. Stayed for 4 days and never saw one until after check out having passed on my disappointment. Victoria Falls Safari Club is advertised as a premium boutique hotel with prices that align with that description. Relying on reputation and ratings is complacent. There is no point over rating somewhere that needs to change as without listening to and acting on constructive criticism it never will. A disappointing experience that fell way short of our expectations.

Booked suite but assigned to the standard room. It was resolved eventually. However it was not pleasant experience. All staffs were nice and attentive.

I brought my mother to this amazing property as part of her 82nd birthday trip to southern Africa. It was everything we'd hoped for and more! The lovely restaurant and lounge area has a perfect view of the watering hole where you might spot a herd of elephants. Everything was absolutely seamless staying here. From airport pickup to our various excursions, we had an amazing time and didn't have to worry about any details. The staff is amazing and the food is fresh and delicious. I definitely recommend this property!

Had the privilege of staying at the Safari Lodge. Clean, modern, luxurious. Very friendly and attentive staff. Food at the restaurant was excellent. As an animal lover, I enjoyed looking at the wildlife come to the water hole and encountering them on the grounds. Felt very safe. Would definitely recommend. Oh btw, ask for any iron in advance if you need it.