Global47515364032
September 12, 2024
We received a warm welcome on arrival and first impressions of this wonderfully restored convent were very positive. When we stayed the hotel was very quiet and although the front desk was always staffed there seemed to be few employees around. The room was attractive and the amenities seemed pretty upscale. However, my room (a superior double) didn’t have bedside tables - only a tiny shelf with an inbuilt light, barely big enough to hold a class of water. There was a small pouffe also beside the bed on which was balanced the house phone. There was neither chair nor desk in the room and the Nespresso Vertuo machine was balanced on top of the tiny minibar - with no easy access to a plug socket rendering it useless. Breakfast in the morning was only adequate. A very limited range of cereal and no real service to speak of. When items ran out We had to go looking for someone to help. The young lady who was present in the entrance to the dining room was very helpful but there didn’t seem to be any staff in the kitchen so it seems she went off herself to fry a few more eggs. When I returned to my room in the evening I discovered it had not been serviced. I was only staying one more night so I didn’t ask for it to be done since I wanted to rest before going out for dinner, The hotel is in a great location and has the potential to be truly special, but I regret to say that it did not impress on this occasion.