Via Antonio, Via Aniante, 3, Viagrande, Sicily, 95029, ItalyView Hotel Details
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Grand Hotel Villa Itria Congress & Spa Guest Reviews
4.1/5
Very Good
75 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All reviews(75)
Positive reviews(36)
Reviews with photos/video(7)
Negative reviews(9)
Guest User
Classic Double or Twin Room
Stayed in Mar 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 21, 2023
When I'm near Catania I always book here. Courteous and professional staff. Excellent breakfast, both sweet and savory variety. Quiet area. The cleanliness of the rooms, dinner at the restaurant and the Spa services were more than satisfactory. Also more than satisfied for the quality-price ratio.
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Guest User
Classic Double or Twin Room
Stayed in Aug 2023
Family
3 review
4.0/5
Very Good
Posted on Aug 21, 2023
All perfect. Good breakfast. Very kind staff. I recommend
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Guest User
Classic Room
Stayed in Nov 2021
Couples
1 review
4.0/5
Very Good
Posted on Dec 31, 2021
Very pleasant stay.
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apostle101
Stayed in Nov 2024
Couples
5.0/5
Outstanding
Posted on Nov 9, 2024
Throughly enjoyed our time of rest in this wonderful resort. Everyone here is friendly and polite, willing to help even crossing over the language barrier. Our stay was made so special by the Maitre Dee of the restaurant, Matteo Item who served us, he was ever so polite and friendly and his recommendations superb. He represents the true Italian culture of care and concern. All together an experience that makes you want to return soon.
6/7
Response from Property: Dear Guest, thank you for taking the time to review our hotel. We are happy that you enjoyed your stay and we hope you will have the chance to comeback soon. Regards,
C T
Stayed in Nov 2024
Family
5.0/5
Outstanding
Posted on Nov 4, 2024
Excellent service, super courteous personnel and delicious food with many vegan options! Maitre Matteo's courtesy and professionalism has been particularly impressive, together with all other personnel Thank you for an excellent sojourn!
Response from Property: Dear guest, thank you for taking the time to review our hotel. We are very pleased that you enjoyed your stay and we hope we will have the opportunity to host you again in the future. Regards,
Guest User
Stayed in Jun 2023
Other
2.0/5
Posted on Jun 30, 2023
Poor value for money. Expensive with no local character. Poorest breakfast we have had in all of Sicily. Could not provide electric jug to make tea in the room (many smaller cheaper hotels happily have done this).
Response from Property: Dear guest, thank you for taking the time to review our hotel. However, we are deeply sorry to hear that you were not totally satisfied by the services we offer. We are especially sorry that you were disappointed by the breakfast, as our pastry chef produces sweet and savory delights every morning for the palate of the sweet tooth and for the satisfaction of Italian and foreign customers. We hope that during a future stay you will be able to taste the cakes of the day, the fragrant brioches which, in season, accompany our delicious granitas, the puff pastries with excellent Etna honey , to name just a few of the items available to guests in our rich breakfast buffet. Regarding the electric jug it is normally provided in our Suites and Junior suites. For other categories, although it is not an included item, it is provided on request. With the hope to have the possibility to host you in the next future. Regards
Guest User
Stayed in Jun 2023
Other
2.0/5
Posted on Jun 1, 2023
Breakfast waiters are not very friendly and unwilling to assit. None ever welcomed us or smiled to us on our 3 days stay. We had a small child with us and none of the breakfast waiters seemed to be pleased with her presence in the breakfast room to a point where we felt uncomfortable and unwanted. It was a horrible breakfast experience which we never encountered in any other hotels, not even in other hotels in Catania. Also, breakfast replenishment is very slow whilst rooms are very hot, especially those on the 3rd floor with a non-functional AC. We will never visit again.
Response from Property: Dear Marcel, thank you for taking the time to review our hotel. However, we are very sorry to hear that you had a bad experience at breakfast with our waiters who are, normally, very friendly and professionals. It could be possible that it was a busy day and maybe they could not assist you properly. Considering that we are a hotel for families we are very used to host children, both in the rooms and in the common areas. However, sometimes they could be lively and other hotel guests could be disappointed about that. With the hope that you will change your mind and comeback to visit us in the future. Kind regards,
Guest User
Stayed in Jan 2023
Solo travelers
1.0/5
Posted on Jan 31, 2023
The hotel is in the middle of nowhere and you cannot get away, since a taxi would cost 50 EUR for 10 km according to the reception. Additionally the hotel tries to make money of you at every step. I had booked a late check out for 50 EUR, first the wanted to bill me additional 5 EUR for the pool , 3 EUR for a bathing cap and at check out they tried to make me pay an additional 40 EUR for the late check out. The pool closes at 5 pm, which is ridiculous for a self styled "resort hotel". And there are almost no deck chairs for hotel guests since most are reserved by day guests. All in all a really unpleasant experience.
Guest User
Stayed in Jan 2023
Other
5.0/5
Outstanding
Posted on Jan 31, 2023
We stayed for three nights as we were attending a wedding locally. The hotel was lovely and the staff were first class. Everyone was very helpful and extremely friendly. Unfortunately the pool and spa area were out of action but it didn't matter as we spent time outside around the pool. The barman was also very friendly and knowledgeable about the drinks he served. I would definitely recommend the hotel for a short visit as there isn't much to do locally
Guest User
Stayed in Jun 2022
Other
4.0/5
Very Good
Posted on Jun 17, 2022
Rather dated rooms, some very small (bring a very small cat). It is close to the town where there are a number of places to eat, but it also has a very good restaurant. It is close the main road but there is little noise,
Rossella G
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on May 26, 2024
My husband and I took advantage of the spa and a couple's massage, and I must say that we were welcomed impeccably. The girls are very kind and professional, ready to meet any guest needs and explain the services. The structure is complete, large and clean. A special thanks to Ada and Emanuela, who with their super massage gave us 50 minutes of pure relaxation and gave us so much energy 💕💕💕
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Response from Property: Gentile ospite, La ringraziamo per aver dedicato il suo tempo a recensire la nostra SPA. Siamo lieti che il servizio prenotato abbia soddisfatto le vostre aspettative e, soprattutto, che le nostre operatrici abbiano contribuito a regalarvi un momento di puro relax. Ci auguriamo possiate tornare presto a trovarci. Cordiali saluti
Donovan C
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on May 15, 2024
The Spa of the Grand Hotel Villa Itria is a true corner of paradise, where the professionalism and courtesy of the staff reign supreme. From the first moment, the warm welcome and sincere smile of the girls make you feel at home, making the experience even more pleasant. The spa team stands out for its expertise and attention to detail. Each treatment is performed with great care and precision, demonstrating a profound knowledge of the techniques and products used. In particular, the energetic massage is a real panacea: the expert hands of the therapists know how to dissolve any tension, giving a feeling of rebirth and total well-being. The spa environment is designed to offer maximum comfort. The relaxation areas, tastefully furnished and equipped with all comforts, allow you to completely relax and fully enjoy every moment. The soft lights and relaxing music create a perfect atmosphere to leave everyday stress behind and dedicate yourself to yourself. In summary, the Spa of the Grand Hotel Villa Itria is a place where the kindness and professionalism of the staff combine with a welcoming and relaxing environment, guaranteeing an unforgettable experience. Highly recommended for anyone who wants to regenerate and find their balance.
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Response from Property: Gentile ospite, La ringraziamo per aver dedicato il suo tempo a recensire la nostra SPA, mettendone in risalto tutti gli aspetti più salienti. Ogni singolo ospite soddisfatto per noi è un grande risultato e ci riempie di orgoglio. Speriamo di avere il piacere di ospitarla nuovamente. Cordiali saluti
ennio a
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on May 14, 2024
Villa Itria accommodation facility with adjoining Spa, couples treatment with relaxing massage, and finally dinner in the restaurant, where you will find the very kind and friendly maitre MATTEO, ready to satisfy every culinary need who will explain each dish to you, the fruit salad prepared by him personally is delicious prepared... even my gluten intolerance was satisfied with ease... what can I say recommended, we will definitely be back!!!
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Response from Property: Dear Ennio, thank you for the time you took to review our hotel. We are pleased that you enjoyed your stay and hope you can visit us again soon. Best regards
Maurizio R
Stayed in May 2024
Travel with friends
4.0/5
Very Good
Posted on May 8, 2024
Hotel guests for a couple of days, at the end of a short tour in southern Sicily, among the services the cuisine stood out with excellent quality dishes. Praise goes to the chef, to the dining room staff for their kindness and helpfulness and in particular to the maître Matteo.
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Response from Property: Dear Maurizio, Thank you for taking your time to review our facility and for your kind words of appreciation towards our chef and our dining room staff. Every single satisfied guest is a great achievement for us and fills us with pride. We hope to have the pleasure of hosting you again. Best regards
claudiobP804PD
Stayed in May 2024
Business travelers
5.0/5
Outstanding
Posted on May 3, 2024
Matteo the maitre, is empathetic, welcoming, competent, professional. A man with great experience to listen to and take advice from.... A mentor! Translated: I had dinner while traveling in genuine, tasty and delicious Sicily! Thanks Matteo!
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Response from Property: Dear Claudio, Thank you for taking your time to review our facility, with particular attention to our Matteo who puts love and dedication into his work. Every single satisfied guest is a great achievement for us and fills us with pride. We hope to have the pleasure of hosting you again. Best regards