Holiday Inn Express & Suites Vernon

Pretty dated and not very well maintained. The phone in our room was dead. Water seemed to be leaking out from the bottom of bathtub. Upside was a good size Queen bed. The breakfast spread was very basic; toast, pancake, coffee, apple juice, oatmeal, milk and yogurt.

My wife and I, along with another couple, stayed at the Vernon IHG Holiday Inn and Suites for three nights. Having recently stayed at the Holiday Inn in Lethbridge, the differences were stark, and unfortunately, the Vernon location fell short in several critical areas. The breakfast was noticeably underwhelming compared to Lethbridge, with a limited selection and lower quality than expected from the brand. Cleanliness was also an issue—the hotel didn’t feel as well-maintained as it should have been. The ice machine was out of service, which was inconvenient for our group. The hotel was undergoing renovations, which we’ve managed at other properties before. However, the process here was chaotic and, at times, concerning. Our floor was in disarray, with furniture stacked in the hallway, forcing us to crawl over it to get out at one point. More alarmingly, the renovation contractors blocked fire exits, a clear safety hazard and regulatory violation. Additionally, the elevator machine room door was propped open with a fan, another obvious breach of safety regulations. These issues suggested a lack of oversight over the contractors, whose presence dominated the property. Sea cans full of renovation materials clogged the parking lot, and debris was scattered across the grounds, making the hotel feel neglected and disorganized. On a positive note, the laundry facilities worked well, and our room’s air conditioning functioned fine. However, our friends had issues with their AC unit, highlighting further inconsistencies. The staff were pleasant but seemed unable to manage the renovation chaos effectively. Compared to the cleaner, smoother, and more comfortable stay at the Lethbridge Holiday Inn, this Vernon location was a disappointment. The safety violations were particularly concerning and unacceptable for a hotel of this brand. While we hope the renovations will eventually improve the property, better contractor oversight and adherence to safety regulations are urgently needed. For now, this stay was far below the standard we expected.

Stayed at this Holiday Inn Express recently for one night and it was a good stay overall. The place is a bit dated but clean. Complimentary breakfast and coffee is always welcome, and main reason I stayed here is that the value was good.. as it was almost half price of the Kelowna location. That said.. as a member, I couldn't get a bottle of water anywhere and my room was 27 degrees and AC was not working. Also the fridge was making a high pitched noise that I could not turn of as the wall unit was blocking the plug. 3 stars for the value, but I would be asking for different room if I was staying for longer than the 5 hour sleep.