Alberghiera Venezia

I was given WRONG WiFi instructions at check-in then wasted 2 hours trying to login. Could not contact family or do research for next day's activities. Receptionist said "come back tomorrow." I spent another hour that night trying to find free wi-fi but did not have my google password to login at MacDonalds. I changed my plan for the day to be at reception at 9am. I was told by another person that the instructions given to me on check-in were WRONG. Also WiFi was ONLY available at reception and not in the apartments. I sat outside reception at 10pm at night in the cold and dark and STILL couldn't get connected. THIS IS NOT ACCEPTABLE as I was unable to contact family/friends, use the internet for researching the next day's activities etc. THIS HAS HAD A NEGATIVE IMPACT ON MY STAY IN VENICE and was frustrating and stressful. False advertising that wi-fi is available.

It’s a walking distance from the station. We Google Mapped CORTE DEL BAGOLARO N. 539B as per instructions of reception. We reached the address but could not see the hotel at all. Called the hotel and the receptionist guided us (we were right in front of it but didn’t realise the building was infact the hotel). There are no signboards of the hotel at all so easy to get lost. DO NOT ask anyone for assistance with the map as they are likely to send you elsewhere. Check in was smooth and receptionist was the most helpful and welcoming. Wifi was not working and we were advised of the same (no issues as we had unlimited data). Room is big. Bed is too soft. There is no daily housekeeping service during the stay. So towels needed to be reused. The weather wasn’t good so towels were still not completely dry the next day. There is a kitchenette and some utensils. Bathroom is slightly compact. Good interior (old property). Reception is not 24/7, reception times are 9am-12pm and 2pm to 7:30pm. For late check in there is an additional price (€30-€50). Found it a bit pricy compared to the facilities offered (specially no housekeeping service/ fresh towels for the second night and no 24/7 reception). It’s more like Air BnB than a hotel. There are rules around what can we throw in a rubbish and recycle etc (we were given a pamphlet explaining this). Won’t stay again as I don’t enjoy this type of accommodation setting.

Everything is great, the only thing is that I can't use the wifi in this place during the 2-night booking period. They keep saying it's because the area's system has a problem and will fix it soon, But the restaurants in Nearby areas can still be used normally

Large, comfortable apartment in a convenient location. Only a 10 minute walk from the train station and a five minute walk to a large canal with lots of good restaurants. Kitchen has all you need to cook if desired. Clothes washer in the bathroom. Nice large double bed with lots of closet space. Apartments are either on ground floor or first floor - no elevator. Location is good - quiet and in a less-touristy neighborhood.