Danwen
December 26, 2023
I do not recommend staying at this hotel.
First of all, there are four types of economy rooms. The smallest room the front desk gave us on the first night was about 10 square meters in total.
Extremely crowded and inconvenient for two people.
On the second night we asked if we could adjust to another room type. The front desk said politely that we had a budget room, so our room should be this big. But they didn't take into account the fact that there were other room types and how we felt about our stay.
However, what I’m angry about today is false propaganda. The instructions at the front desk stated that coffee, croissant, etc. for breakfast cost 5 euros per person. After confirming the price with the front desk three times, we had breakfast the next morning. After eating, the bill was 40 euros per person.
I immediately confirmed this with the front desk staff and I could pay the 40 euro bill for breakfast, but I politely asked them to change the false advertising.
However, what pissed me off the most was when a gentleman said:
"You ate plate after plate, plate after plate, plate after plate in the restaurant. How could it be only 5 euros?"
“Plate after plate, you eat these, it’s expensive everywhere you go.”
"There's no point in us discussing this..."
I was extremely angry and ended up having to pay for breakfast for me and my mum after talking to two staff members who were older than me.
I would like to say that as a Chinese, my experience in Venice, Italy, was very different from what I experienced when traveling in France: although the service staff here did not show explicit racial discrimination, we could detect that they Lack of due patience, respect and courtesy. For every tourist who wants to have a wonderful travel and accommodation experience, I do not recommend you to stay here.
At the same time, I also advise the hotel management: If you want to have a good reputation and contribute a small amount to promoting the beauty and economy of Venice, it is best to conduct necessary staff training and education within the hotel to achieve long-term development. .
Original TextTranslation provided by Google