Camping La Yole

We had a wonderful time staying here. The campsite appears to have made a huge effort recently to transform the play areas and invest in an excellent team and it really shows. The staff were wonderful and appeared to be totally dedicated and enthusiastic. A special thanks to all the animators who were incredible, particularly the children's club from 3pm to 5pm every day. Another highlight was the entertainment. It was fantastic. The Littles played so well in conjured up an atmosphere similar to that created by the Beatles. Pulp was brilliant too and we were particularly impressed by their ability to just sing and play any song that the audience requested, without computers or sheet music. Quite remarkable. The nearby beach was fantastic. Just what you wish for, and was well worth the effort of the 10 minute or so walk to and from the camp site. The pool and slides were brilliant. Such a brilliant experience for our four year old and she enjoyed socialising with the other children on the camp site too. The staff at the pool side were particularly kind and full of good humour, even though the rules are strict about only wearing swimming trunks and not swimming shorts (as is the case in many parts of France and wasn't a problem for us). The mobile home itself wasn't brand new, but it was comfortable enough and not too close to the neighbouring mobile home. It was a little dark at night because there's no LED ***** lighting to mark out the path, but that also wasn't a big problem. The reception staff were always very helpful. We really liked their recycling initiative whereby surplus food, vegetable oil, pasta (and even an inflatable flamingo!) can be inserted onto a set of shelves or in a fridge for others to use and enjoy. That was really handy for us as we didn't have a car and we both took and left items and were pleased to have cut down waste. The shop is worth a mention too. It was reasonably priced and we loved the local wine, which you could fill up your own bottle with and pay by the litre. The local buses are good too, when you get the hang of them and excellent value at 6 euros for a carnet of 10 tickets. Perhaps the review would have been different if we had been there during the peak in July or August, rather than the very end of August / beginning of September. But for us, it was simply perfect.

To start i never leave reviews but the experience was so bad i felt i needed to. Firstly if you are English do not come here We came here for a week on the 1st of sept and as advertised its near the airport so we flew over from the uk, the flight from Stansted is quick and easy the arrival at biezers airport is very fast we were off the plane and out of the airport in a matter for 40 mins. But from there the problems started. There were no taxis at the airport and no busses. We asked for a taxi number and everyone there was so rude and in the end and english expat came upto to us and told us to use an app called bolt to order a taxi ( frances version of uber) so we downloaded it and within 20 mins had a taxi. On arrival to the de yole euro camp qe went to reception by this time its 4.10 pm we were told we had to give card details for a deposit even though the website says cash deposit is accepted at reception they wouldnt allow it. They then checked my number was correct and told me when i get a text message i can go to the next reception in the middle of the complex for the keys to the chalet. Its now 8 days later and i still havent had said text so a hour stood with my partner and my 2 year old abd 4 year old id had enough so went to the reception to find the keys were there. Its a 5 min walk and with 3 large suitcases and all the carry ok bags ect needed for kids snacks, colouring books ect and having a baby to carry it was such a chore and no offer of any trolley or assistance even though the staff are constantly driving rpund on golf karts. The key reception is in the middle of the main area so again we were left stood for 30 mins feeling stupid with all cases ect to be given the keys and a map and sent on our way. The next leg was a 10 min walk again with me loaded like a pack horse with all bags ect and cases and even my 4 year old had to drag a case we arrived at our chalet to find a dirty, tiny chaelt that stuck of urine and aircon that didnt work. When booking we paid to upgrade to an xl chalet due to wanting a large covered balcony with gates to stop my toddler escaping. We were given the smallest most basic option available. I then had to walk 10 mins back to the key reception and wait in a 45 min que to get to the desk. I showed the lady the paperwork stating i had booked an xl chalet and was told they cant do anything and i had to contact eurocamp uk who i booked with or pay to upgrade to an xl one ( which i had already paid for and cleary said it on my booking) after 9.hours of travelling i had had enough so went back to the piss stinking tiny chalet for a sit down and i emailed eurocamp uk it was closed by then and i got an automated response so we thought lets go and get some food and supplies for the holiday so went to the restaurant in the main area and sat at a table. The waitress came over after 10 mins to take a drinks order and the second i spoke her attitude went from how can i help you to, what do you want we then we igno