Hotel SMS Grand Inn

Conveniently located near major attractions, the accommodation provides good facilities, effective air conditioning, and a complimentary enjoyable breakfast. Guests appreciate the friendly and helpful staff.

First of all, don't believe their property online photos. Those were likely taken right after renovations, but now the entire property is in an outdated condition. I booked two rooms online and called in advance to request that both rooms be on the same floor, preferably next to each other. However, the receptionist carelessly said they couldn't confirm anything in advance and told me to ask at check-in. So When I arrived at the hotel with two elderly people who were there for treatment, no one came to open the door or help with the luggage. No one welcomed us; even the security guard was just casually chatting with someone. I don't know what the point of having security was. After entering the reception area, I showed my booking and again asked for both rooms on the same floor. But, he said all the rooms were full and it wasn't possible. So they allotted us one room on the second floor and another on the third floor. Anyway, I couldn't do anything, so I accepted the rooms. But another disappointment followed. The floors in the rooms they gave us had only been swept with a broom, not mopped, and the walls were covered with dust. The floors were stained and sticky. I informed the receptionist about this, but he said the housekeeping team wasn't available then and they will clean your rooms by tomorrow. Additionally, the TV remotes and windows were broken, the intercom worked poorly, and there was no ventilation in the bathroom. Overall, it felt like a 2-star hotel in poor condition. I came in a good mood, but they spoiled my mood and disrupted my plans. At the very least, they need to focus on maintenance and cleanliness. I rarely give bad reviews to hotels, but this is the first time due to such an unpleasant experience. Tip: Always check photos posted by recent visitors, because the photos uploaded by property management are often taken when the property is new. Relying only on official photos might lead to disappointment.

Good budget hotel (breakfast is included if u ensure to select while booking. Very close to the city centre