Hyatt Vacation Club at Hacienda del Mar

The hotel impresses with clean, spacious rooms and excellent customer service. It's conveniently located near amenities and offers great amenities such as a kids' pool, ocean-view gym, and hot tubs.

I would never recommend the Hyatt Vacation Club at Hacienda del Mar in Dorado, especially if you have any medical needs—or simply expect basic clarity and honesty when booking. We booked this hotel through *******, thinking it was near our destination. Instead, it turned out to be 45 minutes away—something that was not clearly disclosed during booking. By the time we realized, it was too late. Worse, my fiancé is diabetic and needs refrigerated insulin. We could not check in because the hotel couldn’t properly accommodate this medical necessity. We urgently had to find another safe place to stay. I tried multiple times to contact the hotel to explain the situation—calling at 5:00 AM, 7:00 AM, and 9:00 PM—and no one ever answered. There was no way to speak to anyone or get help. Despite all this, the hotel has refused to refund us. This wasn’t about preference—it was about health and safety. Their complete lack of compassion, communication, and flexibility during a medical emergency is inexcusable. If you're traveling with any kind of special need—or simply expect basic service—do not stay here. There are better, safer, and more humane options elsewhere.

Spent 5 nights, wonderful grounds/pool, etc. Staff was pleasant as well. Room- had a 1 bedroom condo, full kitchen which we did not use. I slept on pull out sofa, not perfect but doable.on the 6th floor with nice view of pool/beach. the one restaurant was a down, but we took uber to other restaurants,actually saved money that way instead of renting. NOTHING is walking distance either. very safe property /gated entrance. There are a few wild dogs on premises that are not social, they are no bother. One day there were 7 wild horses on the other side of the property! very cool. I would recommend this hotel as long as you know there's nothing walkable close. price was right on. Lots of activities for kids. did the pool aerobics once/ the other time no instructor showed up.