In general the hotel was good, but half way through my stay something happened that made me uncomfortable. I went down to breakfast and when I returned I found a contractor and cleaning lady in my bathroom (I think putting tape on the shower). I wasn’t expecting this so would have preferred warning that there would be a contractor. When they left, I went into the bathroom and noticed lots of drops of blood on the floor. I phoned down to reception to ask for someone to clean it, and when the cleaning lady and the contractor came back, they proceeded to have a heated argument in front of me. I don’t speak Bulgarian so don’t know what was said. Then when they both left, I went into the bathroom but there was still drops of blood on the floor so I had to call the cleaning lady back. Finally, when it was mostly clean, she left again. I wasn’t brave enough to call her back again to fully clean it so just made sure I didn’t step on that part of the floor. The whole experience left me feeling very uncomfortable and I didn’t receive an apology or acknowledgment from the hotel, except from a brief “sorry for the inconvenience” when I rang reception initially. Shame it ruined an otherwise nice hotel experience.