Iberostar Bella Costa

Bella costa hotel that this month is dressed for Christmas .. a beautiful hotel full of kind and loving people .. very nice rooms and efficient service .. hotel that s eencubta located On the beach of Varadero, family hotel with good music and animation is very good , endless activities 🤣 lots of fun..... Varadero is undoubtedly the best beach , clear waters , nature and good comfort .

Firstly...the pool is good and the staff and bars are good....BUT.... Last week i had a once in a lifetime holiday to Cuba, and decided to stay at the Iberostar Bella Costa in Varadero Beach. Booking ref was J1397260. We stayed for 6 nights, travelling from UK. The conditions of the hotel are simply not acceptable. I understand things are hard in Cuba, but Iberostar are a huge international chain and you need to see what we had to deal with. When we arrived the first room 280, did not have sea view that we expected, and part of the wall was crumbling away by the bathroom and the room had no lights. I walked back to check in and I politely asked if we could change room. The receptionist was very helpful and said we could look at room 542 which had an amazing view. I gladly accepted based purely on the view. Once in the room and unpacking, we had a look round and saw all the following There was a constant horrible smell on the bed sheets and pillows, which were never changed, just the bed remade. Dirty towels, to which we were only given 2 a day and no hand towels. The roof falling down in several places, fridge rusty and did not work, broken drawer handles, Mold on the light fittings plus much more... I asked again if we could swap, but was told nothing was available. Over the course of the next few days, we both got a chest infection, which I would presume is from the Mold. The shower hardly ever worked, and all on the video was reported and nothing could be done. The lifts were the scariest I have ever been in, I was sure that if the Hotel itself is not being maintained, then I doubt the lifts would be, so each day we had to trek up and down 5 levels by the stairs. The food was the worst All Inclusive I have ever come across and again I understand Cuba has issues, but there is no excuse for cold food that should be warm / hot. Our Holiday was ruined thanks to this disgusting hotel