Aparthotel Adagio Access Paris Vanves Porte de Chatillon

This is the worst experience I've ever had so far in my travelling life. I arrived the hotel around 10pm, which is still within the standard check-in time in the booking confirmation. Yet there was no one at the reception to help me check-in! I called their contact number and no one answered. Some guests at the lobby tried to help and brainstorm but no one had clue what to do. At the end, I had to leave the hotel and looked for another place to stay in this late evening, which was a waste of my time, money and energy. I wrote to Trip.com and requested their help for the refund for several times. The hotel simply replied: "no refund for cancellation", "no refund because their hotel staffs were not 24/24 available" And "the client should be able to find the emergency number on the reception table" My point is: - The reality is, I have called the number I could find yet no one answered. - If the hotel does not have staffs to help clients at certain hours, they should have listed all the information (including the emergency contact, check-in hours) in the Terms & Conditions and in the booking confirmation. Otherwise, some hotels just leave the keys at a safe place and inform customers where to access. This is totally irresponsible. I hope no one will ever go through the same experience with me. Literally I will never recommend this hotel to anyone because of their very irresponsible attitude and honestly speaking I feel they don't care about their clients at all.

Everything related to the hotel was fine. Receptionist helpful in guiding us. Metro stop too far. Overall experience at the hotel was pleasant. Price, reasonable. . We recommend it.

The staff was very helpful. There was a mini market about .5km away and convenient. There was only 1 decent restaurant nearby although Italian but very good. The area currently was a lot of road construction so the taxi coming into the hotel had to work around it and it was ongoing.

Firstly, all of a sudden the taxes to be paid tripled. Then this hotel ran my bank card to pay a deposit. After getting into my room, the temperature maximum was 17⁰ celcius and no way to adjust the heat heat. Also, the toilet was broken and unable to flush for my two-night stay. I asked to change rooms but the person at the reception desk ignored me and told me it was not possible.