Aparthotel Adagio Access Paris Vanves Porte de Chatillon

This place is amazing to stay, but Idil, the guy who served us, was even more amazing! He’s super kind and helpful. If you have any problems, just talk to him — he’ll always find a way to help you 👍👍

This is the worst experience I've ever had so far in my travelling life. I arrived the hotel around 10pm, which is still within the standard check-in time in the booking confirmation. Yet there was no one at the reception to help me check-in! I called their contact number and no one answered. Some guests at the lobby tried to help and brainstorm but no one had clue what to do. At the end, I had to leave the hotel and looked for another place to stay in this late evening, which was a waste of my time, money and energy. I wrote to Trip.com and requested their help for the refund for several times. The hotel simply replied: "no refund for cancellation", "no refund because their hotel staffs were not 24/24 available" And "the client should be able to find the emergency number on the reception table" My point is: - The reality is, I have called the number I could find yet no one answered. - If the hotel does not have staffs to help clients at certain hours, they should have listed all the information (including the emergency contact, check-in hours) in the Terms & Conditions and in the booking confirmation. Otherwise, some hotels just leave the keys at a safe place and inform customers where to access. This is totally irresponsible. I hope no one will ever go through the same experience with me. Literally I will never recommend this hotel to anyone because of their very irresponsible attitude and honestly speaking I feel they don't care about their clients at all.