Ctrip's hotel introduced that the hotel has Chinese services, so I placed an order for one night (non-refundable). When I arrived at the hotel, there was a man at the front desk who didn't understand Chinese at all and couldn't communicate. I showed him the Ctrip paid order (English interface), but he said he didn't know and insisted on making me pay the room fee on the spot. His attitude was not very friendly and he never smiled. I contacted Ctrip customer service, and the reply later said that Ctrip had contacted the partner but the partner could not contact the hotel and asked me to wait. I said that I was no longer staying at his house anyway, and it didn’t matter whether the room fee was refunded or not. Later, the customer service called again and said that the partner would not refund the room fee, so Ctrip refunded half of it to me. I'm just describing the process without commenting on any party. Ctrip’s customer service attitude and efficiency are still very good.
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