Hotels near Palacio Polanco, Valparaiso

I had good experience with the Ibis Hotel before, but now... first, the lock of the room had issues to let us in, the room had no ventilation in the bathroom so all the steam stayed in, the window of the bedroom had problems to stay open, the TV didn't work, and I had no remote for the A/C. I felt sad because I payed the same amount that I payed in another hotel near, and the room was smaller and had all the issues mentioned before. The breakfast was good, not great, but I was satisfied. The staff was very polite and eager to help.

It’s a good idea to visit the Sheraton in Viña! Outside the window is Viña's famous Waffle Castle. The V balcony is perfect for watching the sunrise and sunset, and the view is very good! The hotel's service is very good and responsive to all requests. Self-driving parking is also very convenient. The breakfast category is quite complete and the ingredients are relatively healthy. In addition, special praise should be given to the hotel's swimming pool. The water temperature and indoor temperature are very suitable. The hotel also provides everyone with heated towels. It can be seen that they are very attentive to the service!

At check in, I specifically asked if the room was nice and quiet and was assured that it was,,,which was a complete fabrication (sometimes between 2:30 am and 5:00 am it was, but not really). Problem continues as the hotel was no more than 50% full and yet I was given Room 201, corner at the stoplights (3 different ones),,,so the noise was incredibly LOUD.....every 30 seconds as the cars, buses, trucks all sped away from the light. On the second morning, I was approached by the hotel general manager who inquired how my stay was-I answered ”noisy and very dusty”-he inquired with concern ”which room”...I said #201. The GM simply turned his head...and walked away avoiding all eye contact for the next 4 days. No attempt to recognize or offer any solution...just go away. When asked by Best Western, I gave this same review....and the hotel (guillermo zuñiga gatica/Operaciones/ Best Western Marina Del Rey) responded and basically said.....oh...come back and try again. FIND A REAL HOTEL!!! I do want to share that the restaurant staff was all very pleasant, polite and professional and any would do gusts well as the next general manager.

We were to celebrate and we met with a hotel that still lives from its gloryful past. The rooms, staff service, views and excellent location. The room was very comfortable and the room was very comfortable. I visited the hotel 10 years ago and clearly they haven't put any weight on it all these years. It's a pity because, despite all, it's still a great hotel. SAVE it.

I am a Captain with a global US airline and stay in a LOT of hotels. Every week. The Pullman in Viña is an absolute gem. I am ready to say this is one of the best hotels Ive ever stayed in. For a few reasons. First of course are the rooms. As somebody commented recently they are a little on the small side but very clean, modern and the linens are deliciously comfortable!!! The A/C works beautifully as well. Next is the building in general. It’s new construction, has a very tasteful lobby and a wonderful bar/restaurant area. We stayed three nights. On two of those nights I had a wonderful nightcap of Chilean Carmenere wine (grape varietal) at the bar area. The bar has lots of very comfy couches and chairs to relax in! It’s a small detail, but the lobby has an incredible streaming music playlist. I used Shazam to identify and buy two or three songs that were good enough to be added to my collection! Another detail, but the art on the walls is just wonderful. It consists mainly of pencil and pen and ink drawings, all in black-and-white. Fits in perfectly with the decor and feel of the lobby. Very important: The staff is simply incredible!!! Every single interaction was wonderful, and the front desk speaks perfect English. They helped my travel companion in setting up tours, and even gave us her subway MetroCard so we wouldn’t have to spend two dollars buying the initial card at the station. They also helped my friend out with a friendly pharmacy that helped her out with a case of pinkeye. Pretty much everybody you encounter here is incredibly friendly and helpful. It DOES make a difference! The last item that makes Pullman super special is the location. It’s in the soft chewy center of Viña Del Mar, and it’s hard to describe how many world class restaurants there are within a quarter to a half mile walking distance of the hotel. Try Ilo Mapu (pronounced Eelō mah-poo) for a lesson in native Chilean anthropology and amazing food from the Mapuche people. (6 Norte No. 228 just west of 5 Poniente) The Pumay (under Williche in Main Courses) will make you feel like Antony Bourdain discovering something quite amazing. Also try the blueberry/blackberry Pisco Sour. Anthony would be proud of you. The area surrounding the hotel is upscale and heavily populated by the professional class. All the restaurants cater to this clientele. Think NYC upper west side, Marin County, North Scottsdale, West University in Houston, etc. There are some good wineries just to the west of Viña Del Mar, and of course you have to see Valparaiso and run up to the beaches just north of Viña as well. (Concón, etc.) The Pullman serves an absolutely perfect base of operations. 5 stars for sure.

Location, location, location. This Radisson has a million dollar view, hands down. It’s location in this part of Chile puts it in a true paradise. My husband and I stayed here the first week of January 2023 and had a fabulous experience. The staff was very welcoming and accommodating. We ate several meals in the restaurants and enjoyed the breakfast buffet with eggs to order every day. The buffet is not an American style breakfast, it is a European style breakfast. This being Chile, the fruits and vegetables were delicious. Added delights were the fresh squeezed orange juice and Café con leche 💕 Traveling in a pandemic world, means that you do need to address things such as housekeeping when you check into a facility to let them know how often and when you would like your housekeeping. Our room was impeccably clean, but it did seem that the facility was short staffed, especially for housekeeping personnel. (This occurrence is a common one traveling internationally.) We did purchase our room through our local travel agent, and as such the rate we paid was well below the advertised rate at check in. Frankly, for the location and included amenities, either rate was well in line with comparable hotels around the world. This coast of Chile is a wonderful treasure, and this Radisson staff was very helpful, friendly and accommodating. I am sorry to read others did not have as positive experience as we did. I can’t say enough good things about our experience. We had a delightful time, and hope to return.