Casa Volante Hostal

I booked a 7-night stay at this hostel over New Year's for CLP 307,732.00, but my experience has been nothing short of a nightmare. I'll admit upfront: I made the mistake of not remembering a small note about their special New Year's cancellation policy when I booked months ago. However, when I canceled my reservation well in advance, I received no warning, pop-up, or reminder that I was forfeiting the entire payment. This oversight could have been prevented with better communication, but instead, I was left with no booking and no money. I reached out to the hostel, explained the situation, and made every effort to come to a fair agreement. I even requested to have my original booking reinstated, as I've already paid in full and wasn't asking for anything extra. Despite my polite requests, they flat-out refused to help in any way. Their response made it clear that they don't care about their guests or the fact that this is a significant amount of money for most people. Mistakes happen, and I was more than willing to meet them halfway, but their complete lack of empathy or willingness to find a fair resolution was appalling. If you value fair treatment and customer service, avoid this hostel at all costs. They'll take your money without a second thought, show no respect for the effort you've made to resolve an issue, and leave you high and dry. One star is generous—I wouldn't recommend this place to anyone.

The hostel experience is incredible. Valparaíso is an international and friendly city, with stairways leading to a Casa Volante: maze of emotions and five-star service. Discover the heart of the port in a hostel that feels like a well-organized and stable family, ensuring the best possible experience. Highly recommended.

Casa Volante is awesome. That's it. The staff is lovely, prestative and charming. The hostel is well located in the heart of Valparaíso and the acommodations and good. It's located in a touristic point of Valparaíso, close to everything you may need and the nightlife. The house of the hostel is an classic Valparaíso style house, the hostel was always clean and lot of bathrooms available for use. Nice beds, pillows and structure and a really nice natural breakfast with some good options of bread, fruits, juices and cereals. For sure would stay in Valparaíso and this is my first choice, Casa Volante!

Not a bad place to stay if you are easygoing and like to meet new people. There's not really enough bathrooms for the number of guests when its full, and you better get to breakfast early. The staff were super helpful and lovely, until we had a problem with our room and then things got a little tense. Maybe a place for people who can put up with anything. We're open-minded and experienced travellers but expect good customer service when things go wrong.