paquetoursm
October 18, 2023
I am a travel agent and I will briefly tell you how it went for my clients, a couple with a baby arrived in the afternoon and when they handed over the room they saw that the air conditioning was not working, to which the hotel promised them that they would call the technician, when they returned At 10:00 pm the air remained the same and the only thing they offered them was a 25% discount. My upset client did not accept, they offered to put a floor fan in and obviously they did not accept at 10.45 pm they had to go looking for a hotel and they did not have another room to give them. It really is amazing how it can be that hotels do not think about the well-being of their clients, they do not have the gift of service. Unfortunately I was very bad. Think twice about staying at this hotel, it is not fair that such a situation could happen to someone else.
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