Guest User
July 16, 2022
We had booked the hotel to get to know the city and go to visit Chichén Itzá it happens that for a reason of force majeure we had to postpone our trip by 01 day, we asked TRIP to contact the hotel and change our reservation what had been denied, in our understanding the hotel preferred to keep the reservation value, rather than change our date, because that way it would have its profit without any expense, it turns out that we had booked a Resort in Cancún, the Live Aqua Viva Resort that different from this hotel understood our problem and made the change of date without the slightest difficulty, with that, in addition to showing interest in the customer, we had wonderful moments in a hotel in which every moment we saw the whim and care with the guest never seen before. For all that, I don't recommend it and if I were TRIP I would take this hotel as its partner.
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