Guest User
September 17, 2022
I think stuff like this has never been seen even in the worst horror films... I've seen all the episodes of nightmare hotels and in comparison the ones on the shows looked like the Hilton. Non-existent covid provisions, as if we hadn't had a health emergency. In the apartment, in a wardrobe we found a denim jacket, reading the other reviews on Booking I then discovered that it had been forgotten by a girl in May. We were there in September, your conclusions on cleanliness are up to you if they haven't seen a jacket in 4 months. Having entered the apartment at 4pm, around 4.30pm I called the manager to ask for explanations and I received no explanation, they seemed to have fallen out of the woods even though I later discovered through the reviews on various sites that complaints like ours have been going on for years . In detail we found: - smelly and dirty apartment bordering on vomiting - traces of moldy food on the walls - dirty walls and plasterboard broken in various places - dirty armchair stained with sweat and ***** - dirty and stained sofa with traces of sweat, food and ***** on the pillows - sheets dirty with feces (first time I go on holiday in an apartment and I am forced to go and buy sheets and pillow covers) - dirty floor, my daughter had black socks after walking on them for 10 minutes - traces of hair and other people's hair scattered all over the house, including the beds - dirty towels (I had to buy new ones) - 3 fans, all covered in dust - smell of sewage in the bathroom on the ground floor - shower broken and therefore unusable on the first floor - lack of hot water, two 20 month old children washed with cold water - broken bathroom sink taps and clogged drains in both - the toilets are not fixed to the floor and there is a risk of tipping over - missing air conditioning with an internal temperature around 30/ 35 degrees - wi-fi not working - curtains dirty with who knows what, but brown - dust and dirt everywhere, in the rubbish bin there were empty bottles from previous guests - broken French window, it didn't close and we had to sleep with the window that can be opened from the outside - broken furniture, with two children it is really dangerous as there is a glass table that wobbled - the first floor is a mezzanine, as a barrier there is a glass measuring 2.5 meters by 1 meter which is quite artificial, practically at risk of collapse if you lean on it - service from the manager non-existent, to the request to provide us with a complete cleaning and repair of broken things we received a response after 24 hours and in any case no one showed up to clean or repair. NO APOLOGIES FROM THE MANAGER - during the night, cockroaches 4 cm long came out from under the kitchen and escaped under it the moment we turned on the light. After the cockroaches affair, we abandoned the apartment and they moved us to a hotel so as to be able to do at least one d
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