Guest User
August 25, 2023
I gave a rating of 4 out of 5 because the hotel, as well as its exterior, is magnificent. The view of the Douro vineyards is breathtaking, the exteriors are magnificent. The rooms are very comfortable, very spacious, the swimming pool is not huge, but it is more than enough! There are also showers with changing rooms, everything was well equipped and very clean, The staff is very nice, but unfortunately it is non-existent! We booked dinner. As soon as we arrived for 15 people, nothing short of catastrophic! everything was reheated, meal not good for a very high rating, it ruined everything! When we went to the bill, the owner, who was very nice, realized that she had forgotten to count three cans of Ice tea on a total bill of €3,214. She then added them to the bill. I think this is not correct, given the amount we paid for the restaurant and the dramatic state of the meal!
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