Le Samovar Hotel & Chalets

This is a great hotel. Facilities are good, staff are helpful and friendly and the location is excellent. The shuttle bus service to val centre is right outside and is very reliable and fast. And the lift and funicular are 5 minutes walk away. Perfect.

We had a great stay at the Samovar which has an ideal location for access to the lift and funicular. The food was great at breakfast with lots of continental choice and in the restaurant at night the menu was great and reasonably priced the waiting staff were very pleasant. The reception staff are very friendly & pleasant and try to be helpful especially Abdul Shania & Tom but the hotel has so many small niggly negative points that let it down,it is so disjointed where you feel like a pest asking for simple things that should be there, Central heating, Towels, Green teabags, Coffee etc. They need to regrade the rooms as they are not really what they say they are. Additionally from the crystal ski payment i paid an extra 560 euro direct to the hotel for a superior double upgrade with mountain view & these rooms don't really exist, Apart from the view and balcony the room was a small twin and had two single beds pushed together, there was no wardrobe just an under stairs hanging space,we had a tiny mezzanine room upstairs but it had no lighting, The heating wasn't working in the main room, bathroom or mezz for the full week and drying wet ski gear was a problem were they had to take our gear to the laundry to dry. wet towels were just left and dry were not delivered. We were given a small electric heater which made the room unbelievably hot unbearable and noisy. we were offered another room which was similar but also had heating problems which seems to be a theme across the hotel. They told the crystal ski rep that our heating was adequate and registering 21 degrees but this was measured during the day when we were out but not during the minus degree's during the night when it was cold. A partial refund was refused which i thought would have been a good will gesture for the discomfort we endured. Overall a great stay we would go back which is why think they don't offer any compensations as they know this hotel will always fill.

Excellent. We thoroughly enjoyed our stay at Hotel Samovar. The staff were very helpful and the rooms were very clean and comfortable. The breakfast was excellent and we would have no hesitation in recommending this Hotel to others.