The Arrabelle at Vail Square, a RockResort

This was our sixth time staying at this hotel, and for the past six years, we’ve noticed a gradual decline in the quality of service. However, this year has been the absolute worst experience we’ve ever had. The hotel is completely understaffed, and the housekeeping service is appalling. They don’t even bother to replace the towels, tissue paper, or any other amenities in our rooms. The front desk staff is incredibly unfriendly and rude. I would never recommend this hotel or go back. It’s a shame because the hotel is in a great location, but the poor service makes it no longer worth the price.

Location and quality!!!!! Staff was missing at the desk in the AM but security was very very helpful. Top notch place for sure.

We stayed here years ago, and it was a nice hotel back then. I struggled with making a decision where to stay in Vail for this trip. Wish I had gone with my first choice. Booked this time with a Platinum Amex card. No upgrade. Second floor room with THE loudest toilet one could ever imagine. Seriously, not kidding. We travel all over the world and have never experienced anything like this. Don’t bother trying to use Netflix or any other streaming app despite the fact it says you can connect . Just telling you now if you choose to stay here use your own device. My husband is an IT executive, and he couldn’t get it to work. Noticed another review from November stating the same thing. Concierge never at their desk—maybe if you stop by around 3 or earlier. In fact, we rarely saw anyone around the front desk or in the lobby in general. The spa closes early, and just try to order something on the iPad in your room after 9. Not going to happen. Front desk told us to come down to get ice at 10:20 pm on a Friday night. What?!? So I am paying over a thousand a night so I can go downstairs to get ice. No bar or restaurant open here past 9. Rooftop pool and spa hot tubs are so hot that you can barely spend five minutes in them, and were in need of a good scrub. Mold in our shower. And water pressure is very light. Takes forever to get anything delivered to your room. Screaming children in our hallway super early in the morning. Positives: a young man named Nicholas in Tavern on the Square and the drivers with the car service at night dropping you off at other restaurants because you definitely will not find anything open here to eat or drink unless you are a senior who eats at 4:30 or you have toddlers. I suggest The Four Seasons if you are into luxury or possibly The Ritz. Trust me, we visited several other hotels while we were here. Most can’t even make a decent cocktail. And yes, we are picky. We spent well over a thousand dollars in the spa and hundreds on lunch at Tavern on the Square. However, for the amount of money they charge here, you may as well put it toward a hotel who cares to do something for their customers. It’s not going to happen here. Good luck.

We loved our stay and were very thankful for the kind and unexpected upgrade. We will be back!

Stayed a couple of nights in July 2025. Staff were helpful and welcoming, including those involved in a meeting at the property of which I was a part. The catering at the meeting events was certainly better than typical hotel catering. Good location, right in Lionshead Village. Close to trails and walkable to a small number of restaurants and coffee places in Lionshead Village. Not too far of a walk over to the larger Vail Village, either. The actual hotel was less nice than expected, particularly given the cost. I was disappointed in the lack of daily housekeeping--at the room rates this place is charging, daily housekeeping should occur without question. The room's decor was...odd. It was Italianate, which wasn't really a good fit for the surroundings, and the room, while very large, was sparsely furnished and decorated, almost like the hotel ran out of money to actually buy furniture. The television was very small for the size of the room. The bathroom was large and in good working order. Overall, certainly not a terrible experience, but also less than expected given the cost. It seems the hotel would benefit from a renovation, freshening of its look, and more thoughtfully designed rooms.

Beautiful resort, in the best location in central Vail Village! The staff were awesome. We added a night to our stay and they worked to keep us in the same room, despite being near full occupancy. Will definitely return!

My family has stayed at the Arrabelle since they first opened. The location and property amenities are outstanding. Add to this the very best breakfast in town.

Beautiful hotel, very helpful staff, and walking distance to everything Vail offers.

The gentlemen staffing the skate rental place on the night of 12/31 was one of the best customer staffers I have seen in a while. What a nice guy, super friendly and helpful. Great attitude, I was really impressed.