Grand Hotel Minerva

The check-in experience was not good. It was marked as a quiet room on a high floor, and it was emphasized again when checking in, but the receptionist insisted that my room was on the second floor. When I actually got the room, I found that it was a sunken room with only two small windows similar to the patio. The key problem was that it was close to the machine room and the roar continued. I strongly requested to change rooms. The hotel front desk said that they "upgraded" my room type. (At this time, I don’t understand why they treat me so well?) If I want to change, I can’t upgrade the room type. I said no problem, and asked for the selected room I originally booked, and then gave me a room on the same floor. The hotel room is quite large, but the sound insulation is very poor. I can hear the conversation and shower next door clearly. The next morning, Ctrip intervened because I asked to check out one day in advance, but Ctrip communicated with the hotel to no avail. The hotel was willing to give me a room of the same type on a high floor. I ran up to see the room again. Indeed, the scenery and sound insulation are good, but I don’t understand why the hotel didn’t give me this room at the beginning? I need to pack my luggage and change rooms again? Why would they rather give me the so-called upgraded room type than give me the same room type on a high floor?

Very good service, the waiter is very enthusiastic and tells you how to get to the major attractions in Florence. The breakfast is a bit simple and average

Very good choice, location, facilities, service, all great👍🏻

The main focus is a good location, 2 minutes away from the Santa Maria Novella Church and 8 minutes away from the train station. There is a large square. It doesn't feel unsafe because it is close to the train station. It is very comfortable. It takes about 15 minutes to walk to the Cathedral of Santa Maria del Fiore.