Delta Hotels Utica

The rooms are clean, comfortable, and of high quality, ensuring a restful sleep. The staff is friendly, helpful, and provides exceptional customer service, enhancing the overall guest experience.

The room was a pleasant surprise. Not because there was anything great about it - it was quite run-of-the-mill, with the shower in the bathtub and one overhead shower head. But the corridor leading from the elevators to the room had been sufficiently dirty and dingy to leave me anticipating the worst. As it was, the only thing I severely disliked about the room was the fact that when anything with a siren went by in the street below (which happened three times within two hours on my first evening), it was so audible that I thought the window might be open. Alas, it was not. Breakfast for most people would have been more than adequate at this hotel. Unfortunately, for me it relied far too heavily on animal products, and the only hot dish that was an exception to this were the potatoes. These however were not particularly tasty the first morning, and were downright atrocious the second. In fact, the hostess at some point realized on the second morning that they were unacceptably dry and hard and took them away to be replaced by fresher ones. Too late for me. I don't understand how anyone can do such a poor job of preparing potatoes that they are visibly inedible. Other than that and the various animal products, there was a somewhat dull selection of fresh fruit the first morning (melon, cantaloupe, pineapple), much improved by the addition of strawberries the following day. The gym, which was the reason for my choice of this hotel over a competitor, was slightly better than most hotel gyms, though far from complete. As of my check-out I'd probably have given the hotel three stars. Unfortunately, I discovered subsequently that for some reason they had charged me for parking, although I had no car at any point and arrived at/departed Utica by train. It takes an effort to get things wrong in this way, and their mistake required that I make an effort in getting it corrected. Of course it was speedily corrected, but the phone call cost me 3$. So, one star it is.

walking in from the parking garage there were ceiling tiles that were falling apart. The hallway of our floor smelled a bit like smoke but our room did not. The wood looking stickers were peeling off by the fridge and and there were some sort of stains on the tv stand.