Burrstone Inn, Ascend Hotel Collection

Location & Accessibility: Convenient proximity to subway , ample parking, and suitability for business/short stays.(based on 1 review)

This hotel is in serious need of attention. Many of the common areas were visibly dirty, with stains on both the floors and walls. In one hallway, I noticed a fire alarm hanging loosely from the wall. This was just one of several safety violations I observed as someone who trains others in OSHA compliance. My initial room (130) had clear signs of water damage on the ceiling and felt damp throughout. Worse, I discovered spiders crawling on me while I slept and found spider egg sacs in multiple corners. I was moved to Room 128 the next morning, which didn’t have the same spider issue, but was still damp, had a strong mildew smell, and dirty floors. Although I wanted to check out early, the city was completely booked due to a local event. This made the experience even more frustrating. The general manager, or the woman I believe to be the general manager, was unprofessional. She repeatedly sat in the back office and refused to assist waiting guests when the front desk clerks were away helping others. On one occasion, another guest and I waited nearly 10 minutes before she reluctantly came out to assist us. On my checkout day, I requested a late checkout due to a delayed flight and was told I had to pay $40 because “the hotel was really busy.” As a Choice Rewards member who had dealt with multiple issues during my stay, I found this response especially disappointing. The only reason this review isn’t a 1-star is because the evening and morning front desk clerks were truly exceptional! They were friendly, helpful, and genuinely kind. They went out of their way to make things easier for my daughter and me, and I’m grateful for their service.

We found a used, filthy dish and water bottle behind the night table by the bed. We threw it in the trash.