Hôtel Mercure Brive

Good location. Convenient

There was nothing wrong with room. It was a national holiday when we arrived and had to search for a receptionist who was serving in the bar. There were no smiles or pleasantries of welcome I was treated as a nuisance. Dinner was absolutely awful. There were only 2choices for each course. We both ordered an entree but only one turned up which was just as well Main course consisted of tough magret de canard , oven semi raw chips and a browning pile of lettuce in sauce (gravy). We didn't any desert. We asked the waiter what was happening and as we thought he was the only one working, being waiter , cook and cleaning up. It was really terrible that a chain as prominent as ALL could expect their clients to put up with this disgusting meal and to impose such a working condition on the staff. It does not bear well for any reputation they may have had in my eyes

We requested a wheelchair-accessible room two months ago. Arrived to be given an ordinary room. The receptionist said it was because we had booked a Privilege Room. The website doesn't specify how to book an accessible room; you have to note it in the booking, which we did, but this was ignored. It turned out that the accessible rooms had been allocated to rugby team members, who obviously didn't require modified facilities. It was admitted that nobody had read our booking until the morning of the day we arrived. To make matters worse, the supposed Privilege Room we were given was possibly the smallest premium-grade hotel room we have ever stayed in. We thought it was a single room to begin with: and there was only one robe and one set of towels provided. And only one bedside table (not enough room on the other side), and nowhere to hang your clothes. you have to leave them on the floor. I would have expected better in an Ibis. The restaurant was OK, surprised to find it is closed at weekends, good job we didn't book a weekend day as this isn't shown on the website. The bar was unusable for those who wanted an evening drink as it was monopolized as a TV lounge by the rugby team. We retired to our tiny, uncomfortable, inadequate and very expensive room earlier than we would have liked. This was a dreadful experience, one of the worst I've suffered at the hands of Accor, and a disgrace to the brand. We won't be staying at this hotel again.