Yanxin...
March 29, 2025
The overall experience of staying at your hotel this time was far beyond our expectations, and we would like to give special praise to Xiaoxuan from the concierge department. From the moment we got off the car, we felt his professionalism and enthusiasm: he took the initiative to jog forward to help carry the heavy suitcases, and when he found that we were with our children, he carefully reminded us of the location of the steps in the lobby. This meticulous observation and heartfelt service awareness made us truly understand what it means to "feel at home".
Hotel hardware facilities are certainly important, but employees like Xiaoxuan who make standardized services warm are the core competitiveness. Whether it is the energetic greetings every morning, or the thoughtful explanation of the local weather and road conditions in advance when helping to call a taxi, it has impressed our whole family. This trip has been enhanced by excellent employees like Xiaoxuan. Next time, I will definitely choose your hotel again. Please also ask the management to praise such a front-line service star!
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