Debra D
October 6, 2023
We stayed at the Revel Hotel in Urbandale during an Iowa State Fair weekend. The location of the hotel is great, as there are many restaurants, shops, etc. within close proximity to the hotel. Downtown Des Moines is only about a 20-minute drive, so it was easy for us to get to the downtown farmer's market on Saturday morning, as well as the IA State Fair. The hotel is only a couple of years old and is decorated very nicely. There is a really nice outdoor patio area. The hotel has a nice bar and some delicious signature cocktails, which we were able to take outside and enjoy on the patio. The room was very clean and had some really nice "extra touches" such as a separate area for the toilet, a nightlight under the bathroom sink which was controlled by a wall switch, a lighted mirror in the bathroom area, and USB chargers on the bedside lamps. The bed was very comfortable as were the pillows--which had both feather pillows as well as foam pillows. The breakfast was very good and had both hot items such as bacon, pancakes, and eggs as well as yogurt, fruit, toast, etc. You would definitely not go away hungry. We also ordered a charcuterie board one evening of our stay as we just wanted to stay in our room and relax. It was amazing--easily the best charcuterie board that we have ever had. In addition to all of the great things that I detailed above, the customer service was excellent. While all of the staff was friendly and courteous, the manager, Brian, was fantastic--he seemed to do it all--work the front desk, answer calls, act as the bartender, etc. He even attempted to help me with a problem with ***********. It was some of the best customer service that we have ever received at a hotel. If you are looking for a beautiful hotel in a great location, look no further. It is going to be our "go to" hotel when visiting Des Moines.