dkozi08
April 18, 2024
My family (including a baby) were traveling west and stopped at the Holiday Inn in Des Moines along the way. The staff was friendly, and the room was comfortable and quiet. You could tell it was a bit older, but still very nice. We ordered from the restaurant, which was decent. I would not recommend it unless you wanted to stay close to the property for the evening. There are better options if you venture out a bit. I did experience an issue during my stay. Around 4 AM, while I was caring for my infant daughter I saw a mouse in our room. I went down to the front desk and alerted staff of the issue, and they informed me they encountered the issue on two other occasions primarily on the second and third floors. They offered to move us to another room, which we did. We were also offered free breakfast coupon, money off our bill, and additional rewards points. We did not receive the additional money off the bill or rewards points. After contacting the hotel about it, I did not receive a response. Overall, the hotel was quiet, comfortable and staff was friendly. However, I cannot recommend staying here until the rodent issue is handled.