Guest User
January 31, 2023
What a nightmare after a 13 hour drive and looking forward to a relaxing evening. Non personable check in and walked in to a sauna of a room 405. The HVAC was trying but could not get the room below 74 humid degrees. The filter and coils were plugged solid with some sort of yuck and I tried cleaning both to help, pictures can be provided. The window would not fully close so I used a kitchen knife to wedge under the bottom to close the gap a bit. Plastic bag frozen to the bottom of the freezer, vent in the bathroom kept making a rhythmic clanking noise, fan off or on, some sort of device on the wall that would blink a bright green 20 times and then stay on for a period and then go back to blinking. Asked for another room and wanted to inspect it first which for some reason could not be done because there was only one employee there for some reason?? I called Marriott customer service and they were no help. Needless to say we both had a sleepless night listening to the overworked HVAC and that is also how I know the device on the wall blinked bright green, kind of like counting sheep, from not being able to sleep, I did throw a towel over it to soften the strobe effect. We finally gave up early in the AM and got the heck out so we could enjoy the coolness of the vehicle AC and push through to Detroit. The was a debacle of a Marriott stay and I stay at a lot of Marriott properties for work and pleasure. The facility is well past it prime and unfortunately we had to experience this after a long day on the road.