Guest User
March 5, 2023
Two female travellers aged 28 and 29. This would've been a 5 star, but the receptionist lost it the 2 stars... We booked this place for only 1 night as we just returned from a Fraser Island tour. We checked in late due to the trip end time and check out was 10am. Meaning we'd paid a whole day and night rate for only 10 hours. To note, no instructions were given for late check ins so had to call the number on the door. I called the number, with a "YES?" as an answer. I explained that I needed my key and the woman was unfriendly, making me feel like an inconvenience. Firstly, prior to booking, we messaged the hotel to ask for a late check out as we had a coach to catch at 9pm and the area in which the hotel is, there's nothing around. Also, there was a recent murder so didn't really want to be wondering around the streets with all our luggage... We just wanted to chill by the pool for a little bit, no issues to anyone, plus we didn't get to use the pool facility anyways. The hotel responded with a vague reply, allowing us to use the pool prior to our departure. We took this to mean that we could use the pool the next day which we did. We left the apartment spotless and returned the keys at 10am and sat by the pool. No one else around. No bother to anyone. However, the receptionist came to the pool area later on, immediately approached us in a rash manner, called us "cheeky" and essentially kicked us out. Very rude. Denied receiving any messages from us, yet refused to allow us to prove it. Would not recommend based on this interaction which is a shame as the actual hotel room was nice.