Fairfield Inn & Suites Panama City Beach

Our family stayed at this hotel on Saturday, July 12th, checking out on Sunday, July 13th. During our stay, our daughter accidentally left behind a pink corduroy stuffed cat named Catty. While we take full responsibility for our own belongings, we were hopeful that the hotel staff would show some empathy and urgency in helping us locate an item with deep sentimental value. Instead, we were met with poor communication, contradictory information, and complete indifference. We had to call multiple times just to get basic updates—none of which were ever initiated by the hotel, despite being promised callbacks. Each person we spoke with seemed unaware of the situation, requiring us to start from scratch every time. We were eventually told by the front desk that our housekeeper, Cindy, had only stripped the sheets but never completed cleaning the room that day. We believe Catty was wrapped in those sheets. We were also told the room was not occupied again after our checkout, making it even more frustrating that nothing was found. Worse, when we spoke with management, their focus shifted to how we knew the housekeeper’s name rather than addressing the issue at hand. The manager was cold, condescending, and showed zero compassion for the situation or our daughter’s distress. What started as an honest attempt to recover a lost item turned into a deeply disappointing experience with a hotel staff that lacked not only professionalism but basic human decency. We hope others never have to endure the same lack of care we received.

Checked in after spending most of the day at the beach. Went straight to the shower to discover that the water was lukewarm at best. Called the desk to ask if there was a problem. Desk agent said she would check. No response after 30 minutes, called again. No answer at the desk. Messages the desk-no response. Went back downstairs and was told they were waiting for a part to come in to fix the water situation. After reading other reviews I see this is a chronic problem here. If you are going to lie to the customer, at least try to make it convincing. There is also a $10 dollar a day parking fee. The hotel was clean and comfortable otherwise but I won’t be returning to this location.

Property was quiet the first couple day, but the last day was a lot of noise at 2am in the morning. Room did not get clean during my 4 day stay. However, manager was very nice in accommodating.

Nice stay Enjoyed our 1 night stay. The young guy who was working the deskon 04/04 @ approximatley 7PM was very nice not only to me and my daughter, but to everyone that I saw him encounter.

Difficult front desk and too early breakfast times

A day at the ball park The hotel was amazing and clean. The staff was very helpful and friendly. After a day in the heat the check inn process was quick and easy. Was able to relax as soon as we walked in.