Inn at Mountainview

We stayed here for 4 nights while visiting for a wedding and were traveling with our puppy. Our room was huge and was very well appointed!! Plenty of room for our pup to play, space for her crate and lots of storage. There was even a fenced area for her to get exercise. The staff was friendly. We never ate the breakfast, but it looked like it had all the basics. We will definitely stay there again if we return!

Worst customer service ever. Room was not cleaned properly when arrived. Went to store to buy disinfectant to spray shower curtain that was orange tinted at bottom so I can shower in the morning. Was told to leave if I didn't want the room. Said cleaning staff leaves Friday evening- so what happened to Saturday? I had friends staying on the second floor - they were available to clean those rooms. Refused to clean it until I complained numerous times. They all of a sudden showed up at 7PM after more complaining. . I feel as if I deserved some sort of refund for Friday Night since the room was not properly ready- Manager/Owner refused to speak to me. I called them on Monday and was basically told that I should have checked out and not stayed, but all other hotels were booked from my understanding - a lot of events taking place that weekend. After getting home, I did some research and found this- "If a room is unacceptable for safety reasons, and the room is or should be taken out of order, and the hotel has no other rooms available in any category, then the hotel is considered oversold—that is, they have taken more reservations than they could honor. In those situations, hotels must “walk” guests to a comparable room at a comparable property (and provide transportation) at the same rate." The girl at the front desk admitted she has never been in any of the rooms, at first was nice until I explained the situation. Eating wings at the front desk, also not a smart idea. The room had the following things I was complaining about- Razors in the closet Nasty orange liquid in ice bucket Ants, spiders. Dead bugs on sills. A disposal cup as a plumbing fixture in shower Moldy shower curtains Urine smell in bathroom Breakfast Saturday wasn't too bad, Sunday was gross - saw others throw it out. No decaf available.

I was having very good experience staying at mountainview. Specially the staff was very attentive and provided good service. I liked the breakfast. Rooms were clean. I was for my business purpose, and i had best experience.

My family has stayed in this hotel before without issue. This time our experience was completely different. The person who checked us in was friendly and professional. We dropped our things off in our room and left. We came back to eat dinner in our room. After we finished our son noticed a bug on one of the pillows. My husband killed it, then we noticed another one, then another, then we realized our room was crawling with bed bugs. It was around 10:30 pm at this point. My husband went to the lobby and told the man at the desk our issue. He asked what room and said he hadn’t heard of them being in that room. making it sound like they’re in others. They didn’t have any other rooms, so he canceled our reservation. No apologies, he didn’t offer us trash bags to put our things in, nothing. There were a lot of bed bugs and they were big, so I find it hard to believe no one else has noticed them. We spent the next hour putting our things in a trash bag that we were using for something else and taking thorough showers to get any bugs off that might be on our bodies. I had to find a new hotel at midnight. Fortunately we found one with a room. We left almost everything in the car to avoid taking the bugs with us to the new hotel. I expected the manager from the Inn would call me the next day, but they didn’t. I had to call to report it to the front desk person. I wanted to tell the manager, but they wouldn’t be there for two days. This person said she was sorry, but I expected profuse apologies. I only got one.

The bed was very comfortable, loved we could have our dog with us, loved no rugs, laminate wood, which we preferred, and large room, AND breakfast and also as much coffee, juice, etc. you would want, not to mention a place to let our dog run.

The room was very clean. Bed was comfy. The ice machine off the lobby was broke. No ice for drinks. They said it would take about an hour to get ice. Went back down later. ..Still no ice. Went to the convenience store and got some. Their cooked breakfast is horrible! You can get cereal, yogurt and toast. But don't plan on a good hot breakfast.

We decided to give this hotel a second try after they screwed us in January, 2020, by telling us they had no record of a reservation made the previous November. They are pet friendly and near family, which is why we gave them a 2nd chance. We arrived Friday night, January 20th, around 8:00 pm, and our first glitch was the light in the entrance to the room was one of those LED lights that didn’t light up at all, even after several minutes. We had to get a regular light bulb from the front desk and move furniture to screw it in. The pet friendly rooms are on the 3rd floor, and there is a large fenced in area to take the dogs outside to, to do their business. Unfortunately, there is NO LIGHTING at night and I stepped in other dog’s poop on both shoes. I had to take my shoes to the lobby and ask for a utility sink and brush to use to clean them off. The manager on duty directed me to the first floor Ladies Room and gave me a toilet brush; ycch! Saturday night I opted to walk our dogs out to the grass by the parking lot since there were lights in that area. Unfortunately, it wasn’t lit well enough because I again stepped in dog poop and had to clean my shoes in the same bathroom, which hadn’t been cleaned since I was there on Friday night! Also, litter dotted the parking lot area and made it very unsightly… The room itself had a comfortable king size bed, and had some signs of being renovated: there was vinyl plank flooring and the bathroom looked like it had been re-done. Unfortunately, the shower water pressure was horrible and the towels were small and of low quality. We were supplied one hand towel, two washcloths, two bath towels, and one bath mat. The shower curtain barely touched the top of the bathtub. On Saturday morning I asked for an extra bath towel from Housekeeping. They took our hand towel and only gave us two clean bath towels, two clean washcloths, and one bath mat! No extra bath towel. The refrigerator worked, but there was a noticeable gap on the door, so there was frosting all over the shelving. The room came with Keurig, and the coffee pods produced delicious coffee. Breakfast was pretty horrible. The eggs had to have been re-constituted and the super salty bacon was paper thin. They did offer small juuices, yogurts, cereals, bread and english muffins to toast (with an excellent toaster). Would we stay there again? If it was the only choice that was pet friendly and near our family….

1st I stayed at the hotel across the highway from the ******. If you relish the boundaries of human nature, and or numerous LOUD arguments in hotel hallways between the local clientele at 1-4am (like both nights I stayed there), enjoy your stay and proximity to the ******! I'm really not picky but I will never stay at the Hampton Inn again either. That said, THIS HOTEL is absolutely perfect. Clean!!!, nicely renovated (or new, not sure which), nice views, QUIET!!. Reasonable rates!, As nice a breakfast as you'll likely find, AND The family and staff that runs it are as lovely as could be!!! This is my 4th day of my third stay, and could not be happier.

It was very very clean! But very old and out of the way! The heated light was broken in the bathroom! No handrails! I would have liked two hand towels! The heating unit was either off or on no setting for auto! So you either be cold or burn up all night! Breakfast was good!