Qadira Hotel

To: Trip.com Malaysia September 16, 2024 Subject: Complaints about unsatisfactory room conditions I, ******************************, am a customer who has stayed at your hotel on September 14, 2024 with a reservation for check-out on September 16 2024. Unfortunately, I had to make a decision to check-out early on 15 September 2024 due to some serious problems that I have encountered during my stay in the room provided. Among the problems I am facing are as follows: 1. Poor room cleanliness – The room I checked in was not cleaned perfectly and looked dirty. 2. Musty and foul smell – There was an unpleasant smell that filled the room throughout my stay. 3. Presence of insects – I found there were insects such as cockroaches, small insects, and lizards roaming around the room. There was also lizard droppings which added to the disgusting condition of the room. 4. Toilet problem – The flush tank didn't work, and I had to flush myself and it was a hassle. 5. Broken water heater – The water heater in the bathroom is also not working. I have tried to contact the hotel and request that my room be changed, but my request was ignored. This caused great discomfort during my stay at your hotel. Accordingly, I request that the hotel return the accommodation rental for the period from 15 September 2024 to 16 September 2024 that has been paid which is RM168.64 for one night because I was unable to enjoy the accommodation services I should have. That's it, thank you. The True One, Name: ************************** No. Booking: *********** No. Tel: ***********

First and last booking of this hotel 15/6/24 - 17/6/24 - Bad management. Wrong receipts for the room. - Move the customer's personal belongings without their knowledge. Even though we have put the number on the booking receipt to make it easy to contact. - Water facilities should have no reason for the owner to say there is no water. The customer pays for all the facilities provided, so the management should be aware of the problem before offering a room to the customer. This is not the case, we have to find gas stations to pee and shower 🙁