Chateau Merrimack Resort & Spa

Our experience at Chateau Merrimack was excellent. We were there with our family celebrating special birthdays. Every staff member we interacted with was extremely pleasant and helpful. The rooms were large, well appointed , and very clean. The furniture was comfortable. We ate dinner in the restaurant on Saturday night. The food was delicious and the service was superb. It was fun to spend time in the pool and hot tub, although the hot tub was more of a "warm" tub than a hot tub. Also, be aware that the spa facilities are in a different building than the rooms, which could be a problem is the weather is inclement. Our only disappointment was that the breakfast offerings were definitely lacking. There was no protein or fruit offered.

Kuddos to the marketing company for the expertise used when photographing this “resort”. If you don’t read this whole review, understand this is not a luxury accommodation. Upon entrance we noticed there were 2 other cars in the parking lot, which should have been an indication. We arrived at 3:50pm, checkin is at 4pm. We were told we could wait the 10 minutes or pay an early check in fee (reminder, there were 2 other cars in the lot, the place was empty). The young lady who checked us in was very sweet, her manager was rude and unprofessional to the staff in front of us, it was very weird. When we finally went to our room, it was even weirder. We reserved the king room with patio, it looked beautiful in the pictures. The room is large, it was clean and the bed was comfortable. Those are the 3 things I can say that are positive. The decor looked like it was picked from a yard sale with no matching pieces, far below a bar set for luxury. I’m not a decor person, but this was ridiculous. There is not one thing luxury about this place. The buildings are tired and unkempt. We chose this place for the restaurant, by 4:15 it still wasnt opened and we were told we would be told if it was going to be a lot later. No one said a word to us and it never opened. We were told it was room service only, however there was no menu in the room. It was weird. No coffee in the room except crappy decaf pre filtered coffee, no stationary, no menu of services offered by the spa, no local attractions booklet and jenky drawers in the night stands …a motel had better information available. In the end we ended up spending what we thought was going to be a lovely evening of not leaving a resort at a sports bar. The spa area leaves a lot to be desired. Tired to say the least.

Absolutely terrible stay. From television not working, sounds of rodents in walls, smell of **** in the main lobby, piece paper in my cocktail, tub not training, no consistency with the maid service . I brought all this and more to the management with no action . I asked for another room and gave them a chance to make good on all that went wrong

Tv didnt work, Ac didnt work, treadmill didnt work, room filled with hornets, was there for 2 hours of 5 day stay and couldn't get out fast enough. Beautiful place but has issue....Good from a far but far from hood

The hotel is beautiful , room was very well kept . Pool was clean and overall a really great experience . Thenonly downside i would say is that the free breakfast was super underwhelming . For the cost per night I just kind of set my expectations a little higher but as I said the hotel itself was great !

Tara It was a nice overnight stay with family but I just wish the restaurant was open