Red Lion Hotel Twin Falls

My sister and I stayed here May 27-29, 2022. We were told we couldn't check in until 3:00. Around 2:15, a family in an SUV (2-3 adults and 5 kids) checked in. We went to check in and the man at the desk was very reluctant to check us in. He took two phone calls on the hotel's phone without apologizing before using his cell phone to check with the cleaning staff. Our room was ready to go. Once inside, there was no shampoo (we brought our own, but still) and no Do Not Disturb sign. Our keys had to be "re-programmed" several times throughout our stay. The vending machine ate our money. The shower took 15-20 minutes to drain--the water was up around my sister's ankles at the end of a 15-minute shower. There also appeared to be mold on the ceiling in the shower. When we called to complain about a noisy family next door (quiet time was 10 pm, and we called at 11), it took until 11:30 for things to quite down (a little, not completely). People may say, "Well, this was a small town, what do you expect?" My sister stayed at a hotel in Ritzville, WA for $80/night that was better than this more expensive place. The only bright spot was a young Hispanic front desk clerk that lived by the "service with a smile" ethic. She was quick, kind, and professional. I hope she gets promoted, because she deserves better. We will not return to this hotel on our next trip.

I don't even want to give it a 1 star. Filthy room. Sheets didn't fit, wouldn't cover mattress. Hair in the bed with crinkled stained sheets. Mattress cover had stains all over. Hair in shower. Floors filthy. This was supposed to be a refurbished room. Hilarious! Complained to management, wrote to corporate office....... no reply.