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Hilton Garden Inn Twin Falls

Hilton Garden Inn Twin Falls

4.3/5102 Reviews
I was initially overcharged for the room by $60 and had to point it out to the clerk who then was able to find a discount for me...I do not like having to complain to get a fair deal. The next morning, AFTER filling our plates we were told the breakfast WAS NOT complimentary but was actually an ”all you can eat buffet for $14.99 each.” We were hoping to grab a quick bite and get on the road as we still had significant driving to do. The attendant was apparently so busy watching a rerun of the Miami vs Villanova women's basketball game she could not be bothered to tell us beforehand. We opted to ”do the right thing” and stay to eat the food we had already put onto a plate and decided to simply sit down and enjoy breakfast. We are both attempting KETO weight loss and had limited food options so we were naturally disappointed when we had to ask for more scrambled eggs, repeatedly. That, along with the cost of items in the snack shop, left us feeling like we were being gouged by an establishment that is supposed to have acquired a good reputation off of past customer service. Rather disappointed. This will certainly factor into our future travel decisions when choosing a hotel.

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